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        <div id="content-top1">Page 3 - TAAGL - Treating Customers Fairly</div>
        <div id="content-top2">P. 3</div>
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    <pre style="white-space:pre-line"><code>WhatÂ isÂ TreatingÂ CustomersÂ Fairly?

â€¢ BeingÂ â€˜CLEAR,Â FAIR andÂ NOTÂ MISLEADINGâ€™

    â€¢ TalkingÂ inÂ termsÂ thatÂ areÂ appropriateÂ toÂ theÂ customer
    â€¢ ProvidingÂ statementsÂ thatÂ areÂ truthfulÂ andÂ easyÂ toÂ understand
    â€¢ DeliveringÂ aÂ serviceÂ thatÂ isÂ availableÂ toÂ all

â€¢ ManageÂ aÂ fairÂ customerÂ experience

    â€¢ HappyÂ customersÂ mayÂ haveÂ beenÂ treatedÂ unfairly
    â€¢ UnhappyÂ customersÂ mayÂ haveÂ beenÂ treatedÂ fairly

â€¢ TheÂ challengeÂ ofÂ TCFÂ Â â€“ AssessmentÂ byÂ customersÂ canÂ beÂ subjectiveÂ 
                               WeÂ mustÂ prove weÂ haveÂ treatedÂ ourÂ customerÂ fairly

                                       â€¢ FCAÂ willÂ requireÂ toÂ seeÂ documentedÂ evidence</code></pre>
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