Page 27 - J R Briggs - CV and Portfolio

stions and follow the path mbudsman can help:
3
nancial ider one of
ng types?
ce Company? s?
xchange?
YES
Has my issue already been addressed?
O YESNO
dsman is not lace for your
.
nformation ocal
t officials.
You might be ready to make a complaint at the Office of the Ombudsman.
Make sure you keep a record to prove 1, 2, and 3 above. For more information, visit the website or
call the number below.
Dial 199, or visit: www.ombudsman.gov.rw
Make sure you use everything below to lodge
your complaint correctly!
12 When You File -
Keep This Information
• Acknowledgement receipt of your
complaint
• Tracking number
Before You File - Information You Need:
• Your name
• Your national ID number
• Your address and contact information (telephone, email)
• The name of the financial
institution that the complaint is about
• A written description of the problem
• Your signature
• •
• •
Be patient while the Office does their research
from the Ombudsman:
3 After You File:
123456
Cooperate with any requests for more information within the timeline
Go through with the office’s recommendation
If you receive an invitation for a negotiation, mediation or conciliation, you must attend at the time and date
YOU ARE READY TO GO!
You can lodge a complaint online and your local Ombudsman focal point can help you too. You can also call the number below
for more information. Dial 199, or visit: www.ombudsman.gov.rw
Restoration and vectorisation of the logo of The Financial Ombudsman Service of Rwanda
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INFOGRAPHICS
mart!
Money Smart!
mplaint mbudsman?
very problem -
Office of the Ombudsman.
Lodging a Complaint: The Right Path
If you lodge a complaint with the Office of the Ombudsman about a financial service provider, follow the right path...
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