Page 13 - TheLittleBookofPixel

Showing the love.
Since founding The Pixel Shop, we’ve learned more and more about what makes great customer service. At its heart, it’s about taking a genuine interest in your clients and wanting what’s best for them. We’ve developed a few rules that help us keep our customers at the heart of everything we do:
1. Customers are the reason we do what we do, and deserve our best.
We’re nothing without our customers, so we do everything we can to serve them well and to give them our best work, our best service, and our best selves.
2. We earn our customers’ trust with everything we do.
Every time answer an email, or pick up the phone, it’s an opportunity to exceed expectations.
3. We stand behind the quality of our work.
While our aim is to create bug-free websites and software, things happen. We do the right thing and fix them.
4. We don’t sell and run.
It’s a point of pride that the same people who present in your boardroom are the ones who pick up the phone when you call.
5. Educated customers are the best customers.
Technology can be intimidating, but we’ve found that knowledgeable clients are most likely to succeed in the digital space. We help by offering HTML training, and keep clients up to date with emerging technologies and trends.