Page 35 - Strategic Planning for Law Firms

First, ensure 100% participation. You want everyone’s feedback. If someone really doesn’t want to answer the questionnaire, well, you really want that person answering the questionnaire, because she may reveal issues the firm is not aware of or is simply ignoring. Once you have everyone’s survey, have all the data dumped in a spreadsheet or chart so you can see overlap, patterns, and common issues and thoughts. The
surveys may confirm what you thought the firm should focus on. Conversely, you may find one or more issues you did not consider important which most everyone else does. Gather the data, sort the data and organize the data. After doing all this, you can evaluate the data and prepare a report to share during the planning process.
Strategic Planning for Law Firms
Evaluating Your Team’s Feedback
How to Use Your Team’s Feedback to Direct Your Firm’s Strategic Planning
Keeping in mind that doing too much is as ineffective as doing too little, use the data from the surveys and your team’s feedback to choose three to five meta issues to tackle. You’ll find that if you tackle a few big issues well, other lesser issues will fall into place too. Often the lesser issues are offshoots of the major ones, and addressing the latter often resolves the former.
©2021 Federation of Defense & Corporate Counsel
27
SECTION 05 TAKING THE FIRM’S TEMPERATURE