Page 5 - Segra Welcome Guide
P. 5
SUPPORT
SERVICE DELIVERY ESCALATION LIST
Escalation Level Contact Contact Information
1st Level
Assigned Project Coordinator
1.877.377.1331 projcoord@segra.com
2nd Level - Major
Cheryl Thibodeaux Provisioning Manger
803.995.8555
Cell: 803.587.0646 cheryl.thibodeaux@segra.com
3rd Level - Critical
Russell Walker
Director of Service Implementation
540.949.5595
Cell: 434.760.0662 russell.walker@segra.com
4th Level - Critical
F. Chad Edwards VP of Service Delivery
540.946.6916
Cell: 804.640.1800 f.chad.edwards@segra.com
CNOC ESCALATION LIST
Escalation Level Contact Contact Information
1st Level
2nd Level - Major
3rd Level - Critical
4th Level - Critical
Customer Network Operations Center (CNOC) Network Analyst/Team Leader
Gay Sterman CNOC Manager
Chris Jackson CNOC Sr. Manager
Richy Brensinger
Senior Director, Network Management
5th Level - Critical
540.941.3773
Cell: 540.326.6667 scott.wallhermfechtel@segra.com
Scott Wallhermfechtel
VP, Operations and Engineering
1.888.864.7226
540.941.6799
Cell: 540.241.9097 gay.sterman@segra.com
803.888.3176
Cell: 803.673.0109 chris.jackson@segra.com
803.726.4430
Cell: 803.622.2989 richy.brensinger@segra.com
