Page 18 - Dale Carnegie Course Catalog

Customer Follow Through Primary Competency Categories:
Making an initial contact or an initial sale does not guarantee a long-term relationship that is valuable for all involved. Customers are busy professionals who value exceptional service that helps them succeed. Your follow through can be the difference between having a one-time buyer or hav- ing a long-term champion for your organization.
At the completion of this module, participants will be able to:
 Recognize customer follow-through expectations
 Create opportunities for follow-through actions
 Discover a systematic process for professional follow- through
 Customer Experience
Creates an environment with customers to maintain a positive long-term relationship. Leverages positive experiences to create customer loyalty and a desire for them to be a champion for our organization.
 Communication
Advances the abilities of individuals and the organizations through active listening supported with meaningful oral and written presentation of information.
Customer Value Solutions
Primary Competency Categories:
Making a buying decision is a complex calculation of factors in the mind of the buyer. People not only seek a product or service solu- tion, they look for brands that have proven their worth, consultants they can trust, and convenience relative to location and access. Added together, these elements develop into a formula that shapes the decisions made by buyers. By executing every part of that equation, you give yourself the best opportunity to build a loyal cus- tomer base with the highest potential for repeat sales.
At the completion of this module, participants will be able to:
 Determine the customer value of their solution(s)
 Formulate solutions unique to each customer
 Influence the decision to utilize their products and services
 Customer Acquisition
Identifies and converts prospects into customers who are champions for your organization.
 Customer Experience
Creates an environment with customers to maintain a positive long-term relationship. Leverages positive experiences to create customer loyalty and a desire for them to be a champion for our organization.
 Influence
Consistently directs situations and inspires people for an all-win environment.
Effective First Impressions
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENT1E7RS LEADERS WHO BUILD AMAZING SERVICE
Customers want to be recognized, appreciated, and treated with courtesy and understanding. In order for this to happen, you have to be at your best in this meet and greet stage of the sales process.
At the completion of this module, participants will be able to:
 Create an unforgettable first impression
 Make customers feel important
 Use a process for meeting and greeting customers
 Customer Acquisition
Identifies and converts prospects who should be doing business with us into customers who are champions for our organization.
 Customer Experience
Creates an environment with customers to maintain a positive long-term relationship. Leverages positive experiences to create customer loyalty and a desire for them to be a champion for our organization.