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About Delivery When will my order be dispatched?
• Orders placed by 12pm Melbourne time on a weekday will be dispatched from our ware house on the same day.
• All hampers are dispatched from our ware house at 33 MacBeth Street, Braeside, Victoria 3195.
Can I track my delivery?
• When your order is dispatched, you will receive a dispatch notification email with courier tracking information that will allow you to track the progress of the delivery.
Authority to Leave
• The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
• If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location at the address.
• If the parcel cannot be left at the address, our courier will do one of the following:
o Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post or Startrack Express)
o Call the recipient for an alternative delivery address or time StarTrack Courier - redelivery fees will apply)
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