Page 26 - Global Risk Advisory – Connected Thinking

Global Risk Advisory PCoE | Connected thinking Global expertise, locally delivered Redefining how we deliver and invest in the HACT framework, we are committed to providing a greater level of insight, consistency and quality, create more value for money and provide a more efficient and better user experience. Global expertise, locally delivered. RFPS for Long Term Agreement to Services (LTAS) for Harmonized Approach to Cash Transfer (HACT) Technical Proposal Response RFPS-NYH-2018-502735 5 June 2018 01 I can do things you cannot, you can do things I cannot; together we can do 01 02 03 04 great things. 05 Mother Teresa UNICEF changes lives. As you fight for every child, every day, across the globe, your organization is catalyst for change; helping the most vulnerable in the most difficult geo-political circumstances. Your mission is critical and I am incredibly proud that teams across the global Deloitte network have stood shoulder to shoulder with you on key projects to support you in delivering against it. As chairman of the Deloitte global network, I can assure you that in Jacques Buith, and the team he has assembled, UNICEF will receive the very best of Deloitte in terms of service, quality and commitment as our relationship evolves with a renewed HACT LTAS. UNICEF has, and always will be, an important and valued client for Deloitte and we will continue to challenge ourselves to deliver greater insight and value as you continue to deliver on your mission statement. David Cruickshank Global Chairman, Deloitte Touche Tohmatsu Limited Contents 01 Executive summary 04 02 Appendix A: Expression of geographical bid 06 03 Appendix B: Geographical coverage 08 04 Appendix C: Technical response Brief description of firm 24 General organizational capability 29 Specialized knowledge and experience 44 Quality assurance and risk management 57 Approach and methodology 62 Project team structure and expertise 71 05 Compliance matrix 178 Executive summary In redefining how we deliver and invest in the HACT framework, we are committed to providing a greater level of insight, consistency and quality, create more value for money and provide a more efficient and better user experience for UNICEF and your implementing partners, that puts the transfer of knowledge and investment at it’s heart. Our goal is simple; we want to be a critical partner that strives to bring new ideas, innovation, investment and insights that reduces the risk to your organisation, creates a greater level of maturity across your implementing partner organizations and ultimately helps you focus your efforts and finances on areas that are going to have the most impact. Opposite we have outlined the five pillars of our proposition that we believe will help achieve this goal and which truly differentiates Deloitte’s approach to delivering HACT assurance services”. IPs delivery the HACT framework – we deliver HACT assurance services. Jacuqes Buith HACT Global Coordinator and Lead Client Service Partner for the United Nations 01 Redefining HACT assessments with innovation We have challenged ourselves to redefine how we deliver and define the user experience for services such as Macro and Micro Assessments; utilising our suite of data analytics solutions, project management capabilities and communication tools to build cost effective, efficient and insightful solutions that also drive a single standard of consistency and quality across all regions and countries. UNICEF and implementing partners will benefit from investments such as our commitment to build a secure web- based submission and communication portal for document and questionnaire completion, utilising data analytics for elements such as price comparisons for similar services, commodities and suppliers across IPs that provide insights into procurement efficiencies, value for money and red-flag identification within UNICEF’s country portfolios. Through such analyses and dashboards and other innovative Deloitte tools, UNICEF country offices shall be able to achieve greater value from the HACT framework. The benefits for UNICEF • Greater insight into risks and performance benchmarking across your operating countries, regions and implementing partners; • Service cost reduction through automating previously, and more costly, manual tasks; • Greater efficiency and a reduction in turnaround time between request and deliverables; and • An enforced, single global standard of quality and approach across all regions and countries. Commitment to invest in UNICEF We will make investments that deliver a greater level of insight into risks and increase maturity of UNICEF in-country, regional and implementing partner organizations by moving from 02 a detective/reactive to preventive approach, as well as embedding HACT principles, upskilling staff and building capacity. To achieve this we have identified areas to elevate and compliment the current HACT assessments, by making invests such as embedding tests to 03 assess partners’ policies and procedures in respect to fraud risk management and information security and assessing partners’ internal controls and procedures for detecting common risks such as procurement fraud, ghost employee fraud and conflicts 04 of interest into the micro assessment scope; hosting regional workshops for UNICEF staff on various topics such as fraud risk management, information security and privacy among others. 05 The benefits for UNICEF • Increased value for money through additional assessments on high risk areas, free of charge; • Robust analysis allowing informed spending decisions on capacity building interventions; • An unrelenting focus on developing the maturity of key areas such as controls and procurement across implementing partners; and • A partner that engages with with all implementing partners to embed HACT principles and understanding of these principles. 02 03 26