Page 257 - ToroPriceListNov2018

What if I need to apply for a credit claim?
The following issue and answer sets, are designed to assist you in choosing the correct pathway you need to follow to lodge a credit claim.
Issue: I received the wrong product.
Answer: This is a standard product credit claim. Use method A.
Issue: The product I was sent was faulty.
Answer: This is a standard product warranty credit claim. Use method A.
Issue: The price I was invoiced was higher than my normal price. Answer: This is a standard pricing credit claim. Use method B.
Issue: I was quoted a special price for this project/quantity but when I received the invoice the price was higher.
Answer: This is a credit in relation to a variation to a standard quotation. Use method C.
A A
B
C
A
A
BBCC CRE
RIA
S
TEP 1
STEP 1
PRODUCT PROCDRUECDTITCREDIT
PRICING
CRPERDIICTING CREDITVA
DIT RELATED TO A TIQOUNOTTOATAIOSNTACNRDEADRITD
QUOTATION
Notify yoNuroAtifryeayoMuar nTaegrreitrooryr MTearnriatogreyrMofatnhaegreraosfotnheforeyaosuorncfroerdyitoruerqcuresdti.t request. Notify your Territory Manager (TM) of the reason for your credit request.
They will guide you through the process to completing steps 2 and 3.
They will guide you through the process of completing steps 2 and 3.
S On ac in rea
yo r
the price list) credit and sign
S Fax ac Co Cl
include a copy 1300 788 144 of the A.T.R.
1300 788 144
TEP 2
STEP 2
Complete the
TM will arrange for an
AC.To.Rm.pilsesteuethdeto authority to return form
yAou.T..R(A. iwssourkeedd (ATR) to be sent to you
exatmo pyloeui.s in
On a copy of the invoice
a copy of the On
write the reason for
voice, write your
requesting the credit
ur reason for
equesting a
and sign
opy of the quotation, write
On a copy of the invoice
son for requesting a credit
write the quote reference
and sign
number and sign
STEP
TEP 3
3
Return the goods to the address stated on the
Return the
A.T.R. and include a copy
goods to your
of the A.T.R.
State and
Fax or Email to:
to the Claims Fax
1300 788 144 oridrrinigaattoiroonnau@toro.com
Fax or Email to:
opy of the quotation to the
1300 788 144 aimirrsigCaotiorndainua@totorroon.com
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