Page 4 - Matrix Brochure
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About Matrix
Most people have access to one concierge service or another, either through a banking relationship or credit card provider. Most of these services are provided through high volume, low engagement call-centre model operating with very high ratios between clients and their concierges/account managers.
Matrix is completely di erent.
We have the lowest ratio of concierge to client in the world, often less than 10 to 1
We have a fully exible membership, not an annual contract Memberships can be shared between family and or colleagues
Members will meet their Personal Concierge in person at the start of their membership and retain this one to one relationship through their time with Matrix
Our value proposition is very strong and in the majority of cases our members fully recover their membership expenditure through the travel, product and service discounts that we have negotiated with over 20,000 suppliers globally. We cut your costs, not the quality of service you receive.
