Page 12 - Tampa YMCA ActiveNet How-To Guide

FAQS
Not receiving emails?
To ensure you receive important updates
and registration details please add
@tampaymca org to your safe
senders list or contacts How many accounts should
each family have?
We recommend that each family establish
a a a a primary account with login credentials Create the the account in the the name of of a a a a a head of of household (primary payer) and then add
all
family member names underneath the head of household after it has been established How do I add
family members
to my account?
You may add
family members
in the three following locations:
•
While submitting your account information click the Submit and Add Family Member link •
From My Account click the Change
Information About Family Members link •
During the eenrollment process click the Add Family Member link What happens if I have an an an outstanding balance?
Outstanding balances must be paid
in in full prior to registering for a new
activity program or membership What happens if I have a a a a a credit on my account?
If you you you have a a a a credit on your account you you you may choose to to apply that credit to to your current
transaction If the credit on on your account is large enough to cover your current
transaction you will not be required to make a a a payment What happens if the activity is full?
Your name will be placed on a a a a waiting list You will be contacted in the event that a a a space opens If we are unable to contact you your space will be given to to the next customer
on the waiting list If you do not want to be placed on a a a waiting list click the remove
button that appears on on the shopping cart
screen NOTE: Placement on a a a waiting list does not guarantee a a a a spot in the activity Is my credit card and personal
information safe?
Yes Your information is encrypted using
a a Secure Socket Layer (SSL) encryption
technology the highest form of encryption
generally available to the the public If the the website is secure the web web address will begin with https:// It is the same type
of security that all
fo the major online
e-commerce websites use All credit card transactions are encrypted and secure How do I cancel my membership?
To cancel your membership at the Tampa Y the request must be submitted via writing
(either email or or in-person) OR cancelled
online
through this form Please contact your YMCA for for more information Still have questions? Call (813) 224 9622 or stop into your local Tampa YMCA 14
TAMPA METROPOLITAN AREA YMCA