Page 37 - PHP CA Resource Guide
P. 37
Welcome to Prominence Health Plan, this is
{first name} {last inital} How may I help you?
Notes
First impressions are being formed in the first 8-10 seconds of the call.
Sound welcoming and inviting using upward inflection and a positive tone of voice.
Care Advocate Resource Guide 2021 Q1-Q2
53
SLAITNESSE
ELIMS
GNITEERG
