Page 37 - Paragon Annual Report 2

Our work to deliver digital transformation to our clients increasingly relies on artificial intelligence applications and robotic process automation. We aim to deliver straight-through processing
for inbound communications, using the latest technology to deliver significant cost savings and greatly improve customer experience through shorter response times and a reduction in errors.
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Client facing
Paragon develops its own systems to ensure flexibility and agility when working with clients – providing the services they need at the moment they need them. Our core ‘PEP’ system has been in development for more than 15 years and now has in excess of a million registered users across hundreds of client contracts. Our development roadmap for this system reflects specific client wishes as well as our own vision for the future. Within this area we also have proprietary solutions for supply chain management (MarketPower and PEP-PM), an online platform for document management and version control (Project Vault) and platforms for electronic and scanned legacy documents (Archive).
A highlight of the year was the expansion of our online sales channels: with our PEP technology platform used to launch self-service online print buying sites in three countries, serving SOHO (Small Office, Home Office) and SME (Small and Medium Enterprise) markets and featuring a sophisticated online proofing system to streamline the ordering and production processes.
Embedded technology
Recent acquisitions have massively increased our capacity for card inlay manufacturing and expanded with our patent portfolio and proprietary technology.
Paragon ID has built on last year’s significant investment in antenna and chip connection by acquiring ASK, a company specialising in secure contactless solutions for security-sensitive applications. This has expanded our software development team along with our patents portfolio and proprietary technology such as the deposition of silver inks in antenna printing. ASK has increased our presence in the mass transit sector and has also given us a new presence in high security applications, such as providing chipped passports to 19 countries.
Efficiency and automation
We benefit from strategic partnerships with technology leaders at the forefront of business process automation, such as IBM, Xerox, Microsoft and Quadient, to deliver cost savings for both Paragon and
our clients. In our production
facilities, our proprietary and market-
leading technologies drive internal automation and efficiency, while our
delivery of electronic communications
has been boosted by our migration to the IBM Watson marketing automation platform.
“ we deliver millions of emails for clients, 365 days a year. ”
Paragon Group Limited – 05258175