Page 17 - Congressional University

LEGENDARY STORIES OF EXCEEDING EXPECTATIONS
Alarming Service
A writer was in Nashville for a blogging conference and adored the clock radio at her hotel, the Gaylord Opryland. It wasn’t just any clock radio, but a clock radio/noise machine with very specific spa style music that relaxed this writer as if she were actually getting a deep-tissue massage every time it played.
Wanting to experience the same serenity at her home, the blogger took to twitter to ask the folks at the hotel where she could purchase one. Their response, “Sorry, it’s made just for us, but here’s a similar one at the Sharper Image.”
Unfortunately, the one they recommended lacked the spa music feature that the blogger loved so much. She told them as much and thanked them
for the effort anyway. When she returned to her room later, she found a second clock radio sitting next to the permanent one, along with a note saying, “We hope you enjoy these spa sounds at home, this on is on us.”
Wow and Surprise
Author and business consultant Peter Shankman was getting ready to board a flight that was the last leg of a long day of traveling. It just happened to occur over dinner time, and he knew he would be starving when he deplaned and headed home.
He tweeted prior to his flight, “Hey, @Mortons - can you meet me at Newark airport with a porterhouse when I land in two hours? K, thanks
Imagine his surprise when he got off the plane to find a tuxedoed gentleman holding a bag that contained a Morton’s 24 oz. porterhouse, shrimp, potatoes, bread, napkins and silverware.
Shankman noted that the tweet had to be noticed, someone had to get approval for the idea, a cook had to make his food, the food had to be driven 23.5 miles away from the nearest Morton’s, and someone had to track down his flight information and figure out where to meet him at the right location at the right time.
Pretty impressive!