Page 20 - Congressional University

1. Golf Operation Onboarding
The Basics
Appearance
Attitude, Demeanor, Urgency Our Cohesive Team
Tour the Property
2. Congressional University
Our Culture
We are all leaders Are you engaged
3. Safety
CPR/AEDs Lightning Policy Fire Evacuations Avoiding Injuries Reporting
Club Foundation
4. Delivering Professional Service
Phone
Email
Golf Shop Staging Area On-Course
In the Community
5. Retail Operations
Buying Strategy Product Knowledge Shop Layout Value-Added Services The Member Experience
6. Golf Instruction Introduction
Building a Rapport
Structuring a Lesson
KISS Philosophy
Creating a welcoming environment
7. Club Fitting
Evaluating Current Equipment Static Measurements Length/Lie/Speed
Utilizing Technology
8. Rules Seminar
Rules & Decisions Book Key Terms & Phrases Commonly used rules Commonly used decisions Why it’s Import to Know