Page 19 - PURSER_2017

MODULE 8
Charter
Objectives
To gain an understanding of:
The process leading up to a signed charter agreement.
The understanding of content of the standard MYBA charter agreement.
EU VAT regulations in relation to importation of the yacht.
EU VAT regulations for charter vessels.
The specifics of the charter accounts - what to include and what to leave out.
Guest relations and how to communicate and handle complaints from guests.
Content
• The charter process
• Content and responsibilities in the charter agreement
• VAT regarding private/commercial yachts
• VAT in different EU countries and using fiscal agents
• Charter accounts – understanding reasonable costs
• Supplier management
• Reporting to guests
• Complaint handling
“The course was great and very useful.
A lot of learning and new tools I can put into practice. A great place to learn.
Very professional teachers. I will definitely recommend it to everyone.
Paulina
Chief Stew
M/Y Steel 2017
Accredited
yacht purser course 17