Page 6 - Rural Concierge - Spring on the English Riviera

Holiday Terms & Conditions
Deposit
A non refundable deposit of £50 per person will secure the booking and confirmation will then
be sent out to the ‘lead name‘ customer on the booking, and sent to the address given at the time of booking. Your balance will then due 2 months before your holiday departure. If you book a holiday within 2 months of the departure date, full balance is required.
Cancellations
You or any member of your party may cancel at any time either in writing or by email.
We strongly advise taking out a suitable travel insurance cover. We are liable for payment to our suppliers for arrangements, therefore we may need to retain some of your payment (if balance has been paid) . We will always aim to help you as sensitively as we can.
Name Transfer
You can transfer your booking to someone else at an administration charge of £10 per booking.
Medical Assistance on Holiday
If you fall ill on holiday our Tour Manager will make all necessary phone calls and arrange medical assistance for you through the National Health Service.
Accessibility
We understand and are considerate to anyone with more limited mobility. Whenever possible,
we cater for special requirements, such as walk in showers or special diets Please add any special requests on your booking form. All customers must be able to manage the steps onto and off the coach and to walk short distances.
Coaches
The coach we use are comfortable with toilet facilities on board, and we make regular comfort stops en route. Always good for a leg stretch!
Payment Options
Your payment can be made by a cheque (made out to “Rural Concierge”), by card , bank transfer or cash. If you wish to breakdown the payment of your final balance into smaller manageable payments, please let us know when booking your holiday.
If we cancel you holiday
We do expect every holiday to go ahead, but if we have to cancel your holiday, we will offer an alter- native or a full refund (including deposit). All brochure information has been published in good faith and true at the time of booking.