Page 58 - Pobl Annual Report FY25

56 Annual Report 2025
Risk Management
Effective risk management is a fundamental part of our business and supports us in delivering our
strategic objectives.
The Group Board has overall responsibility for risk management and sets the Group’s tolerance to
risk through analysis of its risk appetite. It is actively involved in managing key risks, including:
• Impact of cost of living crisis on our customers
• Pressure on contractors
• WHQS compliance
• Property compliance
Our Risk Management Framework, which provides a structured approach to managing risk
across the business, is centred on the “three lines of defence” model. This is embedded in our
working practices, enabling our senior leadership team to manage operational risks. These are
captured in the operational risk registers, which are reviewed regularly and escalated to the
strategic risk register where appropriate, including assessment of risk areas such as: colleague
retention and wellbeing; compliance; sustainability and climate change risks; and finance and
budget pressures.