Page 19 - Purser_Demo

MODULE 8
Charter
Objectives
To gain an understanding of:
The process leading up to a signed charter agreement.
The understanding of content of the standard MYBA charter agreement.
EU VAT regulations in relation to importation of the yacht.
EU VAT regulations for charter vessels.
The specifics of the charter accounts - what to include and what to leave out.
Guest relations and how to communicate and handle complaints from guests.
Content
• The charter process
• Content and responsibilities in the charter agreement
• VAT regarding private/commercial yachts
• VAT in different EU countries and using fiscal agents
• Charter accounts – understanding reasonable costs
• Supplier management
• Reporting to guests
• Basic communication skills & handling complaints
• Cultural differences
Accredited
yacht purser course 9