Page 9 - Hello Fresh Proposal
P. 9

 Customer Touchpoint Intelligence
   The Single Source of Truth for Customer Experience Omnichannel discovery and analytics for fast resolution of customer friction points
 􏰝􏰃􏰋􏰄􏰂􏰗􏰍􏰑􏰋 􏰓􏰔􏰎 􏰇􏰑􏰂􏰋􏰇􏰍􏰏􏰄􏰌􏰐􏰍 􏰁􏰃􏰒􏰍􏰑􏰋 􏰓􏰑􏰍 􏰇􏰑􏰂􏰐􏰌􏰎􏰌􏰔􏰛 􏰓 􏰗􏰂􏰃􏰔􏰄􏰓􏰌􏰔 􏰂􏰚 􏰚􏰍􏰍􏰎􏰁􏰓􏰏􏰥 􏰓􏰁􏰂􏰃􏰄 􏰒􏰂􏰃􏰑 􏰇􏰑􏰂􏰎􏰃􏰏􏰄􏰋 􏰓􏰔􏰎 􏰋􏰍􏰑􏰐􏰌􏰏􏰍􏰋 􏰄􏰖􏰑􏰂􏰃􏰛􏰖 􏰇􏰖􏰂􏰔􏰍 􏰏􏰓􏰊􏰊􏰋􏰟 􏰏􏰖􏰓􏰄􏰋􏰟 􏰄􏰍􏰈􏰄􏰋􏰟 􏰋􏰂􏰏􏰌􏰓􏰊 􏰗􏰍􏰎􏰌􏰓􏰟 􏰧􏰡􏰞 􏰋􏰃􏰑􏰐􏰍􏰒􏰋􏰟 􏰇􏰂􏰋􏰄􏰜􏰋􏰓􏰊􏰍 􏰋􏰃􏰑􏰐􏰍􏰒􏰋􏰟 􏰇􏰑􏰂􏰎􏰃􏰏􏰄 􏰑􏰍􏰐􏰌􏰍􏰕􏰋􏰟 􏰓􏰇􏰇 􏰙 􏰕􏰍􏰁 􏰚􏰍􏰍􏰎􏰁􏰓􏰏􏰥􏰟 􏰓􏰔􏰎 􏰗􏰂􏰑􏰍􏰨 􏰆􏰖􏰌􏰋 􏰚􏰍􏰍􏰎􏰁􏰓􏰏􏰥 􏰏􏰓􏰔 􏰇􏰑􏰂􏰚􏰂􏰃􏰔􏰎􏰊􏰒 􏰓􏰚􏰚􏰍􏰏􏰄 􏰗􏰓􏰑􏰥􏰍􏰄􏰌􏰔􏰛􏰟 􏰋􏰓􏰊􏰍􏰋􏰟 􏰇􏰑􏰂􏰎􏰃􏰏􏰄 􏰎􏰍􏰋􏰌􏰛􏰔 􏰓􏰔􏰎 􏰏􏰂􏰋􏰄􏰜􏰄􏰂􏰜􏰋􏰍􏰑􏰐􏰍􏰨 􏰀􏰑􏰍 􏰒􏰂􏰃 􏰊􏰌􏰋􏰄􏰍􏰔􏰌􏰔􏰛􏰩
􏰆􏰖􏰍 􏰆􏰂􏰇􏰁􏰂􏰈 􏰏􏰃􏰋􏰄􏰂􏰗􏰍􏰑 􏰄􏰂􏰃􏰏􏰖􏰇􏰂􏰌􏰔􏰄 􏰌􏰔􏰄􏰍􏰊􏰊􏰌􏰛􏰍􏰔􏰏􏰍 􏰋􏰂􏰊􏰃􏰄􏰌􏰂􏰔 􏰇􏰑􏰂􏰐􏰌􏰎􏰍􏰋 􏰓􏰔 􏰌􏰔􏰄􏰃􏰌􏰄􏰌􏰐􏰍􏰟 􏰓􏰚􏰚􏰂􏰑􏰎􏰓􏰁􏰊􏰍 􏰕􏰓􏰒 􏰄􏰂 􏰓􏰛􏰛􏰑􏰍􏰛􏰓􏰄􏰍 􏰓􏰔􏰎 􏰋􏰒􏰔􏰄􏰖􏰍􏰋􏰌􏰪􏰍 􏰓􏰊􏰊 􏰒􏰂􏰃􏰑 􏰏􏰃􏰋􏰄􏰂􏰗􏰍􏰑 􏰄􏰂􏰃􏰏􏰖􏰇􏰂􏰌􏰔􏰄 􏰎􏰓􏰄􏰓 􏰓􏰔􏰎 􏰐􏰍􏰑􏰁􏰓􏰄􏰌􏰗 􏰏􏰂􏰗􏰗􏰃􏰔􏰌􏰏􏰓􏰄􏰌􏰂􏰔 􏰌􏰔 􏰂􏰔􏰍 􏰇􏰊􏰓􏰏􏰍 􏰚􏰂􏰑 􏰎􏰌􏰋􏰏􏰂􏰐􏰍􏰑􏰒 􏰓􏰔􏰎 􏰎􏰍􏰍􏰇 􏰓􏰔􏰓􏰊􏰒􏰋􏰌􏰋􏰨
􏰫􏰋􏰌􏰔􏰛 􏰂􏰃􏰑 􏰁􏰍􏰋􏰄􏰜􏰌􏰔􏰜􏰏􏰊􏰓􏰋􏰋 􏰃􏰋􏰍􏰑 􏰌􏰔􏰄􏰍􏰑􏰚􏰓􏰏􏰍􏰟 􏰒􏰂􏰃’􏰊􏰊 􏰌􏰔􏰄􏰍􏰑􏰓􏰏􏰄 􏰕􏰌􏰄􏰖 􏰓 􏰏􏰂􏰗􏰇􏰑􏰍􏰖􏰍􏰔􏰋􏰌􏰐􏰍 􏰋􏰍􏰄 􏰂􏰚 􏰋􏰇􏰍􏰍􏰏􏰖􏰬􏰄􏰍􏰈􏰄 􏰎􏰓􏰄􏰓 􏰓􏰔􏰎 􏰓􏰋􏰋􏰂􏰏􏰌􏰓􏰄􏰍􏰎 􏰗􏰍􏰄􏰓􏰎􏰓􏰄􏰓 􏰄􏰂 􏰤􏰃􏰌􏰏􏰥􏰊􏰒 􏰄􏰑􏰌􏰓􏰔􏰛􏰃􏰊􏰓􏰄􏰍 􏰓􏰔􏰎 􏰌􏰎􏰍􏰔􏰄􏰌􏰚􏰒 􏰋􏰂􏰃􏰑􏰏􏰍􏰋 􏰂􏰚 􏰏􏰃􏰋􏰄􏰂􏰗􏰍􏰑 􏰚􏰑􏰌􏰏􏰄􏰌􏰂􏰔􏰟 􏰂􏰇􏰍􏰑􏰓􏰄􏰌􏰂􏰔􏰓􏰊 􏰌􏰔􏰍􏰚􏰚􏰌􏰏􏰌􏰍􏰔􏰏􏰌􏰍􏰋 􏰓􏰔􏰎 􏰗􏰌􏰋􏰋􏰍􏰎 􏰋􏰓􏰊􏰍􏰋 􏰂􏰇􏰇􏰂􏰑􏰄􏰃􏰔􏰌􏰄􏰌􏰍􏰋􏰨 􏰭􏰒 “􏰏􏰂􏰔􏰋􏰃􏰗􏰍􏰑􏰌􏰪􏰌􏰔􏰛” 􏰓􏰔􏰓􏰊􏰒􏰋􏰌􏰋 􏰓􏰔􏰎 􏰚􏰌􏰔􏰎􏰌􏰔􏰛􏰋􏰟 􏰆􏰂􏰇􏰁􏰂􏰈 􏰍􏰈􏰄􏰍􏰔􏰎􏰋 􏰄􏰖􏰍 􏰐􏰂􏰌􏰏􏰍􏰜􏰂􏰚􏰜􏰄􏰖􏰍􏰜􏰏􏰃􏰋􏰄􏰂􏰗􏰍􏰑 􏰄􏰂 􏰋􏰇􏰍􏰏􏰌􏰚􏰌􏰏 􏰁􏰃􏰋􏰌􏰔􏰍􏰋􏰋 􏰓􏰑􏰍􏰓􏰋 􏰕􏰌􏰄􏰖 􏰚􏰂􏰏􏰃􏰋􏰍􏰎 􏰐􏰌􏰍􏰕􏰋􏰟 􏰓􏰊􏰊􏰂􏰕􏰌􏰔􏰛 􏰄􏰖􏰂􏰋􏰍 􏰏􏰊􏰂􏰋􏰍􏰋􏰄 􏰄􏰂 􏰄􏰖􏰍 􏰇􏰑􏰂􏰁􏰊􏰍􏰗􏰋 􏰄􏰂 􏰃􏰔􏰎􏰍􏰑􏰋􏰄􏰓􏰔􏰎 􏰑􏰂􏰂􏰄 􏰏􏰓􏰃􏰋􏰍 􏰓􏰔􏰎 􏰄􏰓􏰥􏰍 􏰎􏰍􏰏􏰌􏰋􏰌􏰐􏰍 􏰓􏰏􏰄􏰌􏰂􏰔􏰨 􏰆􏰂􏰇􏰁􏰂􏰈 􏰇􏰃􏰄􏰋 􏰄􏰖􏰍 􏰑􏰌􏰛􏰖􏰄 􏰌􏰔􏰚􏰂􏰑􏰗􏰓􏰄􏰌􏰂􏰔 􏰌􏰔 􏰄􏰖􏰍 􏰑􏰌􏰛􏰖􏰄 􏰖􏰓􏰔􏰎􏰋 􏰓􏰄 􏰄􏰖􏰍 􏰑􏰌􏰛􏰖􏰄 􏰄􏰌􏰗􏰍􏰨
Aggregate à Synthesize à Discover à Consumerize
􏰘􏰃􏰑 􏰏􏰊􏰂􏰃􏰎􏰜􏰁􏰓􏰋􏰍􏰎 􏰋􏰂􏰊􏰃􏰄􏰌􏰂􏰔 􏰌􏰋 􏰖􏰂􏰋􏰄􏰍􏰎 􏰁􏰒 􏰀􏰗􏰓􏰪􏰂􏰔 􏰠􏰍􏰁 􏰞􏰍􏰑􏰐􏰌􏰏􏰍􏰋􏰟 􏰌􏰋 􏰡􏰝􏰢 􏰏􏰂􏰗􏰇􏰊􏰌􏰓􏰔􏰄􏰟 􏰓􏰔􏰎 􏰗􏰓􏰥􏰍􏰋 􏰎􏰍􏰇􏰊􏰂􏰒􏰗􏰍􏰔􏰄 􏰓􏰔􏰎 􏰏􏰂􏰔􏰚􏰌􏰛􏰃􏰑􏰓􏰄􏰌􏰂􏰔 􏰗􏰓􏰔􏰓􏰛􏰍􏰓􏰁􏰊􏰍 􏰓􏰔􏰎 􏰚􏰓􏰋􏰄􏰨 􏰆􏰖􏰍 􏰞􏰓􏰓􏰞 􏰗􏰂􏰎􏰍􏰊 􏰓􏰔􏰎 􏰋􏰃􏰁􏰋􏰏􏰑􏰌􏰇􏰄􏰌􏰂􏰔 􏰇􏰑􏰌􏰏􏰌􏰔􏰛 􏰗􏰍􏰓􏰔􏰋 􏰒􏰂􏰃 􏰎􏰂􏰔􏰴􏰄 􏰖􏰓􏰐􏰍 􏰄􏰂 􏰁􏰍􏰄 􏰁􏰌􏰛 􏰎􏰂􏰊􏰊􏰓􏰑􏰋 􏰂􏰔 􏰦􏰘􏰢􏰟 􏰓􏰔􏰎 􏰒􏰂􏰃 􏰛􏰍􏰄 􏰄􏰖􏰍 􏰁􏰍􏰔􏰍􏰚􏰌􏰄 􏰂􏰚 􏰋􏰂􏰚􏰄􏰕􏰓􏰑􏰍 􏰍􏰔􏰖􏰓􏰔􏰏􏰍􏰗􏰍􏰔􏰄􏰋 􏰕􏰌􏰄􏰖􏰂􏰃􏰄 􏰇􏰓􏰒􏰌􏰔􏰛 􏰄􏰂 􏰃􏰇􏰛􏰑􏰓􏰎􏰍 􏰂􏰑 􏰖􏰓􏰐􏰌􏰔􏰛 􏰄􏰂 􏰗􏰓􏰔􏰓􏰛􏰍 􏰓 􏰔􏰍􏰕 􏰎􏰍􏰇􏰊􏰂􏰒􏰗􏰍􏰔􏰄􏰨
􏰉􏰂􏰑 􏰒􏰍􏰓􏰑􏰋􏰟 􏰏􏰂􏰗􏰇􏰓􏰔􏰌􏰍􏰋 􏰖􏰓􏰐􏰍 􏰏􏰂􏰔􏰄􏰍􏰔􏰎􏰍􏰎 􏰕􏰌􏰄􏰖 􏰄􏰖􏰍 􏰎􏰌􏰋􏰇􏰓􏰑􏰓􏰄􏰍 􏰎􏰓􏰄􏰓 􏰛􏰍􏰔􏰍􏰑􏰓􏰄􏰍􏰎 􏰚􏰑􏰂􏰗 􏰄􏰖􏰍􏰌􏰑 􏰏􏰖􏰂􏰋􏰍􏰔 􏰇􏰂􏰌􏰔􏰄 􏰋􏰂􏰊􏰃􏰄􏰌􏰂􏰔􏰋􏰨 􏰢􏰗􏰓􏰛􏰌􏰔􏰍 􏰖􏰓􏰐􏰌􏰔􏰛 􏰓􏰊􏰊 􏰄􏰖􏰓􏰄 􏰎􏰓􏰄􏰓 􏰓􏰄 􏰒􏰂􏰃􏰑 􏰚􏰌􏰔􏰛􏰍􏰑􏰄􏰌􏰇􏰋 􏰌􏰔 􏰂􏰔􏰍 􏰇􏰂􏰕􏰍􏰑􏰚􏰃􏰊􏰟 􏰋􏰍􏰓􏰗􏰊􏰍􏰋􏰋􏰟 􏰌􏰔􏰄􏰃􏰌􏰄􏰌􏰐􏰍 􏰋􏰂􏰊􏰃􏰄􏰌􏰂􏰔􏰨 􏰝􏰂􏰔􏰄􏰓􏰏􏰄 􏰃􏰋 􏰚􏰂􏰑 􏰓 􏰎􏰍􏰗􏰂 􏰄􏰂 􏰋􏰍􏰍 􏰖􏰂􏰕 􏰆􏰂􏰇􏰁􏰂􏰈 􏰏􏰓􏰔 􏰗􏰓􏰥􏰍 􏰏􏰃􏰋􏰄􏰂􏰗􏰍􏰑 􏰍􏰈􏰇􏰍􏰑􏰌􏰍􏰔􏰏􏰍 􏰌􏰗􏰇􏰑􏰂􏰐􏰍􏰗􏰍􏰔􏰄 􏰂􏰔􏰊􏰒 􏰓 􏰚􏰍􏰕 􏰏􏰊􏰌􏰏􏰥􏰋 􏰓􏰕􏰓􏰒􏰨
􏰳􏰂􏰕 􏰎􏰂 􏰒􏰂􏰃 􏰗􏰓􏰔􏰓􏰛􏰍 􏰓 􏰗􏰂􏰃􏰔􏰄􏰓􏰌􏰔 􏰂􏰚 􏰏􏰃􏰋􏰄􏰂􏰗􏰍􏰑 􏰚􏰍􏰍􏰎􏰁􏰓􏰏􏰥 􏰓􏰔􏰎 􏰍􏰈􏰄􏰑􏰓􏰏􏰄 􏰄􏰖􏰍 􏰐􏰓􏰊􏰃􏰓􏰁􏰊􏰍 􏰌􏰔􏰋􏰌􏰛􏰖􏰄􏰋 􏰄􏰖􏰓􏰄 􏰏􏰓􏰔 􏰏􏰖􏰓􏰔􏰛􏰍 􏰒􏰂􏰃􏰑 􏰁􏰃􏰋􏰌􏰔􏰍􏰋􏰋􏰩
􏰀􏰁􏰂􏰃􏰄 􏰆􏰂􏰇􏰁􏰂􏰈
•􏰉􏰃􏰊􏰊 􏰋􏰃􏰌􏰄􏰍 􏰎􏰌􏰋􏰏􏰂􏰐􏰍􏰑􏰒 􏰓􏰔􏰎 􏰓􏰔􏰓􏰊􏰒􏰄􏰌􏰏􏰋 􏰋􏰂􏰊􏰃􏰄􏰌􏰂􏰔 􏰕􏰌􏰄􏰖 􏰍􏰗􏰇􏰖􏰓􏰋􏰌􏰋 􏰂􏰔 􏰑􏰂􏰂􏰄 􏰏􏰓􏰃􏰋􏰍
•􏰘􏰔􏰍 􏰋􏰍􏰓􏰗􏰊􏰍􏰋􏰋 􏰂􏰗􏰔􏰌􏰏􏰖􏰓􏰔􏰔􏰍􏰊 􏰐􏰌􏰍􏰕 •􏰀􏰔􏰓􏰊􏰒􏰋􏰌􏰋 􏰙 􏰚􏰌􏰔􏰎􏰌􏰔􏰛􏰋 􏰕􏰌􏰄􏰖 􏰁􏰃􏰋􏰌􏰔􏰍􏰋􏰋 􏰓􏰑􏰍􏰓􏰜
􏰚􏰂􏰏􏰃􏰋 􏰚􏰂􏰑 􏰌􏰗􏰗􏰍􏰎􏰌􏰓􏰄􏰍 􏰓􏰏􏰄􏰌􏰂􏰔
•􏰀􏰚􏰚􏰂􏰑􏰎􏰓􏰁􏰊􏰍 􏰋􏰃􏰁􏰋􏰏􏰑􏰌􏰇􏰄􏰌􏰂􏰔 􏰇􏰑􏰌􏰏􏰌􏰔􏰛 􏰕􏰌􏰄􏰖 􏰔􏰂 􏰌􏰗􏰇􏰊􏰍􏰗􏰍􏰔􏰄􏰓􏰄􏰌􏰂􏰔 􏰚􏰍􏰍
•􏰝􏰊􏰂􏰃􏰎􏰜􏰁􏰓􏰋􏰍􏰎 􏰞􏰓􏰓􏰞 􏰗􏰂􏰎􏰍􏰊 􏰚􏰂􏰑 􏰚􏰓􏰋􏰄􏰟 􏰍􏰓􏰋􏰒 􏰎􏰍􏰇􏰊􏰂􏰒􏰗􏰍􏰔􏰄
•􏰞􏰍􏰏􏰃􏰑􏰍 􏰀􏰠􏰞 􏰍􏰔􏰐􏰌􏰑􏰂􏰔􏰗􏰍􏰔􏰄􏰟 􏰡􏰝􏰢 􏰏􏰂􏰗􏰇􏰊􏰌􏰓􏰔􏰄
•􏰣􏰃􏰊􏰄􏰌􏰊􏰌􏰔􏰛􏰃􏰓􏰊 􏰏􏰓􏰇􏰓􏰁􏰌􏰊􏰌􏰄􏰒
•􏰉􏰃􏰊􏰊􏰒 􏰏􏰂􏰔􏰚􏰌􏰛􏰃􏰑􏰓􏰁􏰊􏰍 􏰄􏰂 􏰚􏰌􏰄 􏰒􏰂􏰃􏰑 􏰍􏰔􏰐􏰌􏰑􏰂􏰔􏰗􏰍􏰔􏰄
•􏰢􏰔􏰄􏰃􏰌􏰄􏰌􏰐􏰍 􏰌􏰔􏰄􏰍􏰑􏰚􏰓􏰏􏰍 􏰓􏰔􏰎 􏰋􏰖􏰂􏰑􏰄 􏰊􏰍􏰓􏰑􏰔􏰌􏰔􏰛 􏰏􏰃􏰑􏰐􏰍 􏰚􏰂􏰑 􏰤􏰃􏰌􏰏􏰥 􏰦􏰘􏰢
             􏰮􏰮􏰮􏰜􏰯􏰮􏰮􏰜􏰰􏰱􏰮􏰲􏰨􏰄􏰂􏰇􏰁􏰂􏰈􏰨􏰌􏰂
 














































































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