Page 30 - Capricorn IAR 2020

OUR STAKEHOLDERS AND HOW WE CREATE VALUE
Connectors of Positive Change
The Capricorn Way is our moral compass and North Star. It encourages exceptional performance and living positive change among our employees – the people we lead.
The COVID-19 pandemic overshadowed many planned activities and opportunities to act as Connectors of Positive Change. These included some of Capricorn Group’s signature “Inspire” stakeholder events and the annual Connector conference. The tenure of the existing members of NeXtGen board was extended to December 2020 as their plans were put on hold.
In response to the pandemic, Capricorn Group committed N$5 million to support government and vulnerable communities in Namibia over a period of four months to July 2020. Through the collective efforts of all Group entities, who made further contributions, we are true Connectors of Positive Change during this difficult time. Our contributions are unpacked on page 29.
Outlook and priorities
Sustainable growth will be a priority post-COVID-19. We will continue to seek opportunities in the right sectors and segments where we can build on strong client relationships. We will continue to use data and digitisation to enhance the client experience.
The pandemic highlighted the need to automate and roll out electronic capabilities to assist clients in banking remotely. We
are reinventing the distribution model and channels by digitising business processes and moving cash out of branches. We will invest in developing the right skills and use technology to enhance process and capabilities, especially in sales. We will continue to expedite change and execution in a complex world.
A priority will be to ensure the successful integration of Cavmont Bank with Access Bank Zambia to facilitate a smooth merger of the two banks. This will result in Access Bank Zambia becoming a top 10 bank in Zambia and one of the best capitalised banks in the country.
When I put on my red vellies I commit to being a leader that harnesses the power of my team in a more effective way. That means leveraging the strength of each individual in my team
to ensure greater impact.
GROUP CEO’S REPORT FINANCIAL DIRECTOR’S REVIEW
This year we introduced the Red Vellie as our new Capricorn Way symbol of cultural change. These shoes are an expression of cohesion: vellies are worn by most cultures and by all generations and genders. They are a symbol of endurance, can be worn with anything, and portray the essence of being uniquely African.
The concept was introduced at the Group’s leadership conference and required a promise from every leader to walk the talk, be an example of what is possible and inspire others to do the same.
CAM will continue to evaluate its product offering to offer clients
a full range of investment options. CAM is investigating regional expansion to specifically enhance the offering to the affluent market.
Limited growth is anticipated in Entrepo’s target market over the medium term. Entrepo remains confident that its superior speed in the distribution of products and high levels of client satisfaction will continue to ensure a competitive edge in the market.
The success of the Group’s future plans and ambitions depend on our employees. We will continue investing in their development, provide coaching opportunities and take them with us as we explore new ways of working. Succession remains a focus, and we plan to be more deliberate in mapping internal and external talent while growing our young talent for the future.
Thinus Prinsloo
Group chief executive officer
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