Page 23 - ART of Remote Communication

Don't Apologize: In person we tend to apologize often. Drop the apologies in virtual communication unless it's a serious situation that requires it.
Embrace Distraction: Without the visual stimulus of in-person communication, we can become distracted. Acknowledge this. Try doodling to help stay focused.
with different rules. Redefine Rude. Own the Awkward.
Allow for Odd Silences: The rhythm of remote/virtual communication is different. Allow for the odd silences that will occur. People may be trying to un-mute.
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