Page 120 - Car Sales Training Manual

• Comprehensive vehicle delivery explanations overcome annoying misuse/programming problems between the customer and your workshop.
• You and the Dealership gain a high purchase experience C.S.I.
• You develop a good basis of trust with your customer for repeat business and referrals.
ROLE-PLAY ACTIVITIES:
(i) Develop your own vehicle delivery checklist.
Crosscheck it with your Management and colleagues to ensure it is comprehensive and covers all requirements.
Have the checklist typed, copies made and kept in your briefcase and personal work desk.
Review it for effectiveness regularly.
(ii) Practise the ‘vehicle features’ phase of a customer delivery process with as many models as possible on the showroom floor.
(This sharpens up your showroom vehicle presentation skills for the sales process as well.)
F.2–2 of 3