Page 124 - Car Sales Training Manual
P. 124
END RESULT: • You secure a high purchase experience C.S.I.
• You develop a long-term customer/friend.
• You confirm in your customer’s mind that they have purchased from a professional, high-quality sales consultant. This respect for your care and ability will let your customer feel confident to entrust you with referral business to their friends
and colleagues.
ROLE-PLAY ACTIVITIES:
(i) Practise a typical ‘first day’ follow-up call with colleagues. (Telephone from one office to another using a speaker phone.)
Concentrate on tone of voice and telephone manner. (Ask for feedback and advice for improvement.)
G.1–2 of 3
