Page 128 - Car Sales Training Manual

Personal Summary Notes: Follow-Up Calls to Owners. Session G.2
G.2–3of 3
TOPIC:
Handling normal, ongoing owner follow-up calls.
Transferring important ‘Customer Requirements’ notebook details gained during the sales presentation to your Dealership follow-up system to gain and build customer rapport and trust. Using and updating this information during ongoing calls to:
(i) Sell owners their next car. (ii) Gain referrals.