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Our commitment to our customers
We bring you high-quality, cost-effective health plans, superior service, tools for effective account management, and a commitment to partnering with you.
Best-in-class account management
Superior service starts with our approach to managing your account. You’ll get a local team of dedicated, highly-motivated, and experienced Independence professionals who:
• Focus on understanding your unique challenges • Work with you to provide the best solutions
• Collaborate across all departments
• Strive for excellence in service
• Remain proactive, consultative, and responsive
Service excellence
Our customer service center provides outstanding support to members. Our services include: • Agents who receive extensive training on member needs
• State-of-the-art technology for quick, efficient service
• Live, in-person support at Independence LIVE*
Easy-to-manage health benefits
Through ibxcom, you can administer your health benefits efficiently and securely. Sign in to access enrollment, billing, reporting, marketing tools, and our latest news.
• Pay with eBill — This secure and convenient service allows you to pay and view invoices. You can choose to make a one-time payment right up until your premium due date. Or you can set up a recurring monthly payment from one or multiple bank accounts.
• Manage account — Add or remove an employee and change employee or dependent information.
GO DIGITAL!
Looking for a digital option for open enrollment? We’ve developed versions of open enrollment kits to make it even easier for you to share materials with your employees.
Visit ibx.com/virtualoe
• Create index reports for 100+ — Easily get detailed and actionable insights about health care trends and cost drivers.
• Marketing toolkits and resources — Access self-service materials and information to help you promote Independence capabilities and services to your employees.
*Subject to availability
2023 Large Group Plans | Independence Blue Cross 14