Page 30 - 2022 Large Group benefits

Our Commitment to You
We bring you high-quality cost-effective health plans along with superior service tools for effective effective account management and a a a a a commitment to partnering with you Best-in-class account management Superior service starts with our our approach to managing your account You’ll get a a a a a a a a a a local team of dedicated highly motivated and experienced Independence professionals who:
• Focus on understanding your unique challenges • Work with you to provide the best solutions
• Collaborate across all departments
• Strive for excellence in service • Remain proactive consultative and responsive
Service excellence Our Our customer service service center provides outstanding support to to members Our Our services include: • Agents who receive extensive training on member needs
• State-of-the-art technology for quick efficient service • Live in-person support at Independence LIVE*
Making health benefits easier to manage Through ibx com you you can administer your health benefits efficiently and securely Sign into access enrollment billing reporting marketing tools and our latest news • Pay with eBill — This secure and and convenient service allows you to to pay and and view invoices You
can choose to to make a a a a a a a a one-time payment at at any time time right up up until your premium due date Or you you can set up up a a a a a a a a recurring monthly payment from one or multiple bank accounts • Manage account — Add or or or remove an an an an employee employee and change employee employee or or or dependent information • Create index reports for 100+ — Easily get detailed and actionable insights about health care trends
and cost drivers • Marketing toolkits and and resources — Access self-service materials and and information to to help you promote Independence capabilities and services to your employees GO DIGITAL
Looking for for a a digital option for for open open enrollment? We’ve developed web versions of open open enrollment kits to to make it it it even easier for you you to to share materials with your employees Visit ibx com/virtualoe
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*Subject to availability