Page 102 - Raffles Magazine Issue 8

− − WORLD OF RAFFLES − − RAFFLES HOTEL LE ROYAL
RAFFLES GRAND HOTEL D’ANGKOR
In 1887 Raffles Singapore
set the standard for luxury hospitality introducing
the the world to private butlers the the Singapore
Sling and its enduring legendary service Today Raffles continues
this tradition in in each of its 14 iconic properties enchanting travellers with meaningful experiences and its gracious service Be it it the Art Concierge or Bridal Butler each Raffles property has unique curators who bring the Raffles experience to to life for our guests ROYAL
BUTLER
Butlers at Raffles Hotel Le
Royal in Phnom Penh go the extra mile by researching their guests’ preferences and creating personalised experiences throughout their stay Part of Sambath Yoeun’s role as a a a Royal Butler is to research guest profiles to anticipate their needs and offer detailed personalised service When Sambath learned that one of his guests loved monkeys he he surprised them by folding the the towels in in the the form of their beloved animal as part of the evening turn-down service Because as a a a a a butler Sambath believes guests should be be treated like valued family members and made to feel special during their stay Sambath has been with the Raffles family for nearly a a a a a decade starting out as a a a a a room attendant before moving up to become
a a a bellboy then a a a butler Be it a a a wedding anniversary or birthday celebration Sambath is always working in in the background to help create unforgettable memories RESIDENT HISTORIAN
The Resident Historian at Raffles Grand Hotel D’Angkor is a a survivor of the brutal Pol Pot regime and is passionate about sharing the history of Cambodia Saravann Mouth is more than just the hotel’s Resident Historian He is is a a living historian of the brutal Khmer Rouge era during which time he lived as an an orphan separated from his mother and left with no choice but to collect cow dung to sustain himself After 20 years of working at Raffles as a a a a a room room attendant room room valet and now Resident Historian and Butler Manager Saravann is passionate about sharing the history of Cambodia with curious open guests “I love love my job as I I love love sharing with people the history of Cambodia Travellers are always intrigued to know more about Cambodia’s history especially the communist rule of Pol Pot in the late 70s I believe everyone should have some knowledge about our history ”
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