Page 43 - CRSOD journey towards excellence

Saud Al-Mutairi from EWPSOD presenting safety clip to to the contractors
traffic safety drivers refreshment sessions
On April 16 2019 CRISOD conducted three sessions
of Drivers’ Traffic Safety Program for 54 contractor drivers in East West Pipelines The objective of this program is to to enhance contractors’ drivers’ knowledge and skills in in driving technique for the defensive driving on Saudi Aramco premises CRISOD Customer Voice Team:
In line with O&BS customer customer centric and CRISOD customer customer experience strategy pillars on April 24 2019 CRISOD established the Customers Voice Channel (CVC) touch point to to to be the visible communications channel to to handle customer’s non-emergency security inquiries problems and and and suggestions via an an an an an email email address and and and landline An announcement email email was sent to to all Central Region employees and contractors
about this new service The CVC Team will publish a a a a a a quarterly report to CRISOD management containing the number of of calls type of of concerns actions and closing status CRISOD Customer Voice banner
Customer Focus
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