Page 306 - Luxart-Catalog-2024-Q1-NP.indd

VENDOR VENDOR INFORMATION
INFORMATION
VENDOR VENDOR INFORMATION
INFORMATION
Terms Terms & & Conditions Conditions Customer Customer Service Service Contacts
Contacts
Terms Terms & & Conditions Conditions Customer Customer Service Service Contacts
Contacts
11 PTI PTI – Items with this symbol are ordered directly from PTI PTI (Innofoam) To place an order order or or or or for Customer Customer Customer Customer Service Service Service Inquiries: Customer Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to to 5:00 PM (EST) Customer Customer Customer Service Service Phone: (828) 328-2212 Customer Customer Customer Service Service Fax: (828) 324-7397 Customer Service Service e-mail: PTICustserv@hsmsolutions com Shipping Terms: Order minimum is one box See PRICE AND FREIGHT CALCULATOR for specifics regarding freight Returns: Return Return goods authorization from PTI required prior to to to returning any product Warranty: Hajoca locations should contact PTI customer service to to to report suspected defective products or or Mainline Customer Service at at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at www mainlinecollection com 13 AMTROL–ItemswiththissymbolareordereddirectlyfromAmtrol ToplaceanorderorforCustomerServiceInquiries:CustomerService Hours: Monday through Friday 8:00 AM to to to 5:00 PM (EST) Customer Customer Service Service Phone: (800) 426-8765 Customer Customer Service Service Fax: (614)-745-8172 For Customer Service Please visit: https://www amtrol com/contact/contact-us/ Select "Find A Sales Rep" and navigate to to the appropriate country and state to to find contact information If you have have difficulties navigating the the site or or have have further questions please call our general customer service number Any of the following methods meet FFA†: 1) Combined product order total $6 000 and above 2) Amtrol Pallet Freight Program◊ Returns: Return Return goods authorization from Amtrol required prior to to returning any product There will be a a a a a 25% restock fee Warranty: Hajoca locations should contact their local reps or or or Amtrol customer service to to report suspected defective products or or or Mainline Customer Service at at at 225-295-4212 - - - mlcustomerservice@hajoca com com Full warranty information is available at at at www mainlinecollection com com † Amtrol Pallet Freight Program FFA available in in Continental US Only ◊ Amtrol Pallet Freight Program Shipping Terms: ST-5/T-5/MLST-5/MLT-5/EX-15/MLEX-15 75 pcs per pallet ST-12/T-12/MLST-12/MLT-12/EX-30/MLEX-30 48 pcs per pallet Each model must meet the full pallet requirement individually No mixing of other products on the the purchase order Orders should be marked “Pallet Freight Program”
Orders on this program ship ship within three business days when received by 12:pm EST for shipment
14 RED-WHITE – Items with this symbol are ordered directly from Red-White To place an order order or or or or for Customer Customer Customer Customer Service Service Service Inquiries: Customer Customer Customer Service Service Hours: Monday through Friday 6:00 AM to to to to 5:00 PM (PST) Customer Customer Customer Service Service Phone: (949) 859-1010 Customer Customer Customer Service Service Fax: (949) 859-7200 Customer Service Service e-mail: sales@rwvcusa com Shipping Terms: $1500 of Mainline product qualifies you for FFA Both Mainline and and branded product may be combined to meet this minimum target Returns: Return Return goods authorization from Red-White required prior to returning any product Freight must must be be prepaid All material must must be be returned in in first-class condition and a a a a a a a a a a 20% restocking fee applies No more than 3% of annual purchases per year can be returned Lead products cannot be returned Warranty: Hajoca locations should contact Red-White customer service to to report suspected defective products or or Mainline Customer Service at at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at www mainlinecollection com 16 NDS NDS – Items with this symbol are ordered directly from NDS NDS To place an order order or or or or for Customer Customer Customer Customer Service Service Service Service Inquiries: Customer Customer Customer Customer Service Service Service Hours: Monday through Friday 5:00 5:00 AM to to to 5:00 5:00 PM (PST) Customer Customer Service Service Service Phone: (800) 726-1994 Customer Customer Service Service Service Fax: (800) 726-1998 Customer Service e-mail: customerservice@ndspro com Shipping Terms: $1 500 order qualifies for FFA Mainline and and branded product can be combined to meet FFA Returns: Return Return Goods Authorization from NDS is required prior to to to returning any product Returns are subject to to to a a a a a a a a a 25% restocking fee and return return freight must be prepaid Warranty: Hajoca locations should contact NDS customer service to to to report suspected defective products or or Mainline Customer Service at at 225-295-4212 - - - mlcustomerservice@hajoca com com Full warranty information is available at at www mainlinecollection com com 17 DORMONT – Items with this symbol are ordered directly from Dormont (a Watts company) To place an an order order or or or or or for Customer Customer Customer Service Service Service Inquiries: Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to 5:00 PM (EST) Customer Customer Service Service Phone: (978) 379-7211 Customer Customer Service Service Fax: (978) 975-8350 Customer Customer Service Service e-mail: jane burke@wattswatter com Shipping Terms: $750 Mainline order qualifies for FFA FFA Otherwise present Watts FFA FFA requirements in in in each region apply Mainline and and Dormont branded product can be combined to to meet FFA Returns: Return Return Return Goods Authorization from Watts is required prior to to returning any product Returns Returns are not subject to to to a a a a a a a a a restocking fee however return freight must be prepaid Warranty: Hajoca locations should contact Watts customer service to report suspected defective products 18 RHEEM PARTS – Items with this symbol are ordered directly from Rheem Parts Parts Division To place an an order order or or or or for Customer Customer Customer Service Service Service Inquiries: Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to 5:00 PM (EST) WHD: Parts Customer Customer Service Service & Warranty Phone: Phone: (800) (800) 621-5622 Fax: (800) (800) 535-9538 e-mail: National orders@rheem com ACD: Parts Customer Service & Warranty Phone: Phone: (479) (479) 648-6237 Fax: (479) (479) 648-4237 e-mail: orders@rheem com Shipping Terms: $2500 order order qualifies for FFA when Mainline HVAC and and Mainline Mainline Water Water Heater Heater Parts Parts orders are combined combined $750 for Mainline Mainline Water Water Heater Heater Parts Parts only Branded Products can be combined combined to to meet FFA Returns: Contact Rheem Customer Service directly They will review any problem that occurs Warranty: Hajoca locations should contact Rheem customer service parts claims@rheem com to to report suspected defective products shortages returns or or or damages or or or Mainline Customer Service at at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at www mainlinecollection com 304 3