Page 217 - Luxart-Catalog

VENDOR INFORMATION
Terms & Conditions, Customer Service Contacts
14 RED-WHITE – Items with this symbol are ordered directly from Red-White. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 6:00 AM to 5:00 PM (PST) Customer Service Phone: (949) 859-1010 Customer Service Fax: (949) 859-7200 Customer Service e-mail: sales@rwvcusa.com Shipping Terms: $1800 of Mainline product qualifies you for FFA. Both Mainline and branded product may be combined to meet this minimum target. Returns: Return goods authorization from Red-White required prior to returning any product. Freight must be prepaid. All material must be returned in first-class condition and a 20% restocking fee applies. No more than 3% of annual purchases per year can be returned. Lead products cannot be returned. Warranty: Hajoca locations should contact Red-White customer service to report suspected defective products, or Bruce Sikes at (704) 292-2037 - bruce.sikes@hajoca.com. Full warranty information is available at www. mainlinecollection.com.
16 ALLIED INNOVATIONS – Items with this symbol are ordered directly from Allied Innovations. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 7:00 AM to 5:00 PM (PST) Customer Service Phone: (800) 237 9937 ext 156 Customer Service Fax: (866) 909 7278. Customer Service e-mail: sales@alliedinnovations.com Shipping Terms: Order minimum is one. Prepaid Freight for orders of either 30 controls of the LX944600 or LX944620 or 20 controls of the LX944650. Returns: Return goods authorization from Allied required prior to returning any product. Hajoca Corporation will be responsible for return freight charges. Warranty: Hajoca locations should contact Allied Innovations customer service to
report suspected defective products, or Bruce Sikes at (704) 292-2037 - bruce.sikes@hajoca.com.. Full warranty information is available at www.mainlinecollection.com.
20 NDS – Items with this symbol are ordered directly from NDS. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 5:00 AM to 5:00 PM (PST) Customer Service Phone: (800) 726-1994 Customer Service Fax: (800) 726-1998 Customer Service e-mail: customerservice@ndspro.com Shipping Terms: $1,250 order qualifies for FFA. Mainline and branded product can be combined to meet FFA. Returns: Return Goods Authorization from NDS is required prior to returning any product. Returns are subject to a 25% restocking fee and return freight must be prepaid. Warranty: Hajoca locations should contact NDS customer service to report suspected defective products, or Bruce Sikes at (704) 292-2037 - bruce.sikes@hajoca. com. Full warranty information is available at www.mainlinecollection.com.
21 DORMONT – Items with this symbol are ordered directly from Dormont (a Watts company). To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone:
(978) 379-7211 Customer Service Fax: (978) 975-8350 Customer Service e-mail: jane.burke@wattswatter.com Shipping Terms: $750 Mainline order qualifies for FFA. Otherwise, present Watts FFA requirements in each region apply. Mainline and Dormont branded product can be combined to meet FFA. Returns: Return Goods Authorization from Watts is required prior to returning any product. Returns are not subject to a restocking fee, however return freight must be prepaid. Warranty: Hajoca locations should contact Watts customer service to report suspected defective products.
22 RHEEM PARTS – Items with this symbol are ordered directly from Rheem Parts Division. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) WHD: Parts, Customer Service
& Warranty Phone: (800) 621-5622 Fax: (800) 535-9538 e-mail: National.orders@rheem.com ACD: Parts, Customer Service & Warranty Phone: (479) 648-6237 Fax: (479) 648-4237 e-mail: orders@rheem.com Shipping Terms: $1500 order qualifies for FFA when Mainline HVAC and Mainline Water Heater Parts orders are combined. $250 for Mainline Water Heater Parts only. Branded Products can be combined to meet FFA. Returns: Contact Rheem Customer Service directly. They will review any problem that occurs. Warranty: Hajoca locations should contact Rheem customer service parts.claims@rheem.com to report suspected defective products, shortages, returns or damages or Bruce Sikes at (704) 292-2037 - bruce.sikes@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
23 MD PRODUCTS – Items with this symbol are ordered directly from MD Products. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 4:00 PM (EST) Customer Service Phone: (866) 897-7568 Customer Service Fax: (866) 897-7569. Customer Service e-mail: orders@towersealants.com Email Questions: tech@towersealants. com Shipping Terms: $250 order qualifies for FFA. Returns: Contact MD Products Customer Service directly. They will review any problem that occurs. Warranty: Hajoca locations should contact MD Products customer service to report suspected defective products, or Bruce Sikes at (704) 292-2037 - bruce.sikes@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
26 MOEN – Items with this symbol are ordered directly from Moen. To place an order Fax (800) 848-6636 Customer Service Inquiries: Customer Service e-mail: cs.amc@moen.com EASTERN STATES Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (800) 531-1600 or (800) 531-1602. CENTRAL STATES Customer Service Hours: Monday through Friday 8:00 AM to 5:30 PM (EST) Customer Service Phone: (800) 531-1600 or (800) 531-1602. WESTERN STATES Customer Service Hours: Monday through Friday 10:00 AM to 7:00 PM (EST) Customer Service Phone: (800) 634-6041. Customer Service e-mail: cs.amc@moen.com Shipping Terms: $1,500 qualifies for FFA. Can be combined with any other Moen product to meet FFA. If FFA is not met, a $9.95 charge will be applied. Returns: Please contact Moen Customer Service for a Return Goods Authorization. Warranty: Hajoca locations should contact Moen customer service to report suspected defective products, or Bruce Sikes at 704-292-2037 - bruce.sikes@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
27 PECO FASTENERS – Items with this symbol are ordered directly from Peco Fasteners. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (800) 521-7326 Customer Service Fax: (770) 745-1333. Customer Service e-mail: sales@pecofasteners.com Customer Service Mailing Address: PO Box 43483 Atlanta, GA 30336 Shipping Terms: Prepaid Freight for orders of $500. Returns: Please contact Peco Customer Service for a Return Goods Authorization. Warranty: Hajoca locations should contact Peco customer service to report suspected defective products, or Bruce Sikes at 704-292-2037 - bruce.sikes@hajoca.com. Full warranty information is available at www.mainlinecollection.com.