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VENDOR INFORMATION
VENDOR INFORMATION
Terms & Conditions, Customer Service Contacts
Terms & Conditions, Customer Service Contacts
18 RHEEM PARTS – Items with this symbol are ordered directly from Rheem Parts Division. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) WHD: Parts, Customer Service & Warranty Phone: (800) 621-5622 Fax: (800) 535-9538 e-mail: National.orders@rheem.com ACD: Parts, Customer Service & Warranty Phone: (479) 648-6237 Fax: (479) 648-4237 e-mail: orders@rheem.com Shipping Terms: $1500 order qualifies for FFA when Mainline HVAC and Mainline Water Heater Parts orders are combined. $250 for Mainline Water Heater Parts only. Branded Products can be combined to meet FFA. Returns: Contact Rheem Customer Service directly. They will review any problem that occurs. Warranty: Hajoca locations should contact Rheem customer service parts.claims@rheem.com to report suspected defective products, shortages, returns or damages or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information
is available at www.mainlinecollection.com.
19 MDPRODUCTS–ItemswiththissymbolareordereddirectlyfromMDProducts.ToplaceanorderorforCustomerServiceInquiries: Customer Service Hours: Monday through Friday 8:00 AM to 4:00 PM (EST) Customer Service Phone: (866) 897-7568 Customer Service Fax: (866) 897-7569. Customer Service e-mail: orders@towersealants.com Email Questions: tech@towersealants. com Shipping Terms: $1000 order qualifies for FFA. Returns: Contact MD Products Customer Service directly. They will review any problem that occurs. Warranty: Hajoca locations should contact MD Products customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
20 MOEN–ItemswiththissymbolareordereddirectlyfromMoen.ToplaceanorderFax(800)848-6636CustomerServiceInquiries:Customer Service e-mail: cs.amc@moen.com EASTERN STATES Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (800) 531-1600 or (800) 531-1602. CENTRAL STATES Customer Service Hours: Monday through Friday 8:00 AM to 5:30 PM (EST) Customer Service Phone: (800) 531-1600 or (800) 531-1602. WESTERN STATES Customer Service Hours: Monday through Friday 10:00 AM to 7:00 PM (EST) Customer Service Phone: (800) 634-6041. Customer Service e-mail: cserve10@moen.com Shipping Terms: $1,500 qualifies for FFA. Can be combined with any other Moen product to meet FFA. If FFA is not met, a $9.95 charge will be applied. Returns: Please contact Moen Customer Service for a Return Goods Authorization. Warranty: Hajoca locations should contact Moen customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available
at www.mainlinecollection.com.
21 PECO FASTENERS – Items with this symbol are ordered directly from Peco Fasteners. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (800) 521-7326 Customer Service Fax: (770) 745-1333. Customer Service e-mail: sales@pecofasteners.com Customer Service Mailing Address: PO Box 43483 Atlanta, GA 30336 Shipping Terms: Prepaid Freight for orders of $500 or more, Prepaid Freight will increase to $650 effective 01/01/2023. Returns: Please contact Peco Customer Service for a Return Goods Authorization. Warranty: Hajoca locations should contact Peco customer service to report suspected defective products, or Mainline Customer Service
at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
22 BLANCO–ItemswiththissymbolareordereddirectlyfromBlancoAmerica,Inc.ToplaceanorderorforCustomerServiceInquiries: Customer Service Hours: Monday through Thursday 8:00 AM to 5:00 PM, Friday 8:00 AM to 3:00 PM (EST) Customer Service Phone: (800) 451-5782 Customer Service Fax: (800) 213-1963. Customer Service e-mail: customerservice@blancoamerica. com Customer Service Mailing Address: 110 Mount Holly By-pass, Lumberton, NJ 08048 Shipping Terms: Prepaid Freight for orders is based on shipping zone. To find your shipping zone visit the Mainline and Luxart pricing section on the hub. Returns: Must be for current product in saleable condition, with a 25% restocking charge. Warranty: Hajoca locations should contact Blanco customer service to report suspected defective products, or Bruce Sikes at (704) 292-2037 - bruce.sikes@hajoca.com. Full warranty information is available at www.luxartcollection.com.
23 THERMASOL–ItemswiththissymbolareordereddirectlyfromThermasol.ToplaceanorderorforCustomerServiceInquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (CST) Customer Service Phone: (800) 776-0711 Customer Service Fax: (805) 955-9591. Customer Service e-mail: rob@thermasol.com Customer Service Mailing Address: 1958 Steam Way, Round Rock, TX 78665 Shipping Terms: Prepaid Freight for orders of $5,000. Returns: please contact Thermasol Customer Service for a Return Goods Authorization. Warranty: Hajoca locations should contact Thermasol customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information
is available at www.luxartcollection.com.
24 AIM SOLDER – Items with this symbol are ordered directly from AIM Products LLC. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 4:00 PM (EST) Customer Service Phone: 401-463-5605 Customer Service Fax: 401-463-0203. Customer Service e-mail: jsutton@aimsolder.com Shipping Terms: A Buy Matrix (Quantity (lb) Break Pricing) is being sent to each of your PFAs. This will be loaded into Eclipse and includes freight in the pricing at all levels. Please reference this list for Full Freight Allowed at your PC. Returns: Contact AIM Customer Service directly. They will review any problem that occurs. Warranty: Hajoca locations should contact AIM customer service to report suspected defective products or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
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