Page 306 - Luxart Q1 2024

VENDOR INFORMATION
VENDOR INFORMATION
Terms & Conditions, Customer Service Contacts
Terms & Conditions, Customer Service Contacts
11 PTI – Items with this symbol are ordered directly from PTI (Innofoam). To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (828) 328-2212 Customer Service Fax: (828) 324-7397 Customer Service e-mail: PTICustserv@hsmsolutions.com Shipping Terms: Order minimum is one box. See PRICE AND FREIGHT CALCULATOR for specifics regarding freight. Returns: Return goods authorization from PTI required prior to returning any product. Warranty: Hajoca locations should contact PTI customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
13 AMTROL–ItemswiththissymbolareordereddirectlyfromAmtrol.ToplaceanorderorforCustomerServiceInquiries:CustomerService Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (800) 426-8765 Customer Service Fax: (614)-745-8172. Customer Service email custserv@worthingtonindustries.com . Any of the following methods meet FFA†: 1) Combined product order
total $6,000 and above 2) Amtrol Pallet Freight Program◊ Returns: Return goods authorization from Amtrol required prior to returning any product. There will be a 25% restock fee. Warranty: Hajoca locations should contact their local reps or Amtrol customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www. mainlinecollection.com.
† Amtrol Pallet Freight Program FFA available in Continental US Only ◊ Amtrol Pallet Freight Program Shipping Terms:
ST-5/T-5/MLST-5/MLT-5/EX-15/MLEX-15 75 pcs per pallet ST-12/T-12/MLST-12/MLT-12/EX-30/MLEX-30 48 pcs per pallet
Each model must meet the full pallet requirement individually;
No mixing of other products on the purchase order
Orders should be marked “Pallet Freight Program”
Orders on this program ship within three business days, when received by 12:pm EST for shipment
14 RED-WHITE – Items with this symbol are ordered directly from Red-White. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 6:00 AM to 5:00 PM (PST) Customer Service Phone: (949) 859-1010 Customer Service Fax: (949) 859-7200 Customer Service e-mail: sales@rwvcusa.com Shipping Terms: $1500 of Mainline product qualifies you for FFA. Both Mainline and branded product may be combined to meet this minimum target. Returns: Return goods authorization from Red-White required prior to returning any product. Freight must be prepaid. All material must be returned in first-class condition and a 20% restocking fee applies. No more than 3% of annual purchases per year can be returned.
Lead products cannot be returned. Warranty: Hajoca locations should contact Red-White customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
16 NDS – Items with this symbol are ordered directly from NDS. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 5:00 AM to 5:00 PM (PST) Customer Service Phone: (800) 726-1994 Customer Service Fax: (800) 726-1998 Customer Service e-mail: customerservice@ndspro.com Shipping Terms: $1,500 order qualifies for FFA. Mainline and branded product can be combined to meet FFA. Returns: Return Goods Authorization from NDS is required prior to returning any product. Returns are subject to a 25% restocking fee and return freight must be prepaid. Warranty: Hajoca locations should contact NDS customer service to report suspected defective products, or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information is available at www.mainlinecollection.com.
17 DORMONT – Items with this symbol are ordered directly from Dormont (a Watts company). To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) Customer Service Phone: (978) 379-7211 Customer Service Fax: (978) 975-8350 Customer Service e-mail: jane.burke@wattswatter.com Shipping Terms: $750 Mainline order qualifies for FFA. Otherwise, present Watts FFA requirements in each region apply. Mainline and Dormont branded product can
be combined to meet FFA. Returns: Return Goods Authorization from Watts is required prior to returning any product. Returns are not subject to a restocking fee, however return freight must be prepaid. Warranty: Hajoca locations should contact Watts customer service to report suspected defective products.
18 RHEEM PARTS – Items with this symbol are ordered directly from Rheem Parts Division. To place an order or for Customer Service Inquiries: Customer Service Hours: Monday through Friday 8:00 AM to 5:00 PM (EST) WHD: Parts, Customer Service & Warranty Phone: (800) 621-5622 Fax: (800) 535-9538 e-mail: National.orders@rheem.com ACD: Parts, Customer Service & Warranty Phone: (479) 648-6237 Fax: (479) 648-4237 e-mail: orders@rheem.com Shipping Terms: $2500 order qualifies for FFA when Mainline HVAC and Mainline Water Heater Parts orders are combined. $750 for Mainline Water Heater Parts only. Branded Products can be combined to meet FFA. Returns: Contact Rheem Customer Service directly. They will review any problem that occurs. Warranty: Hajoca locations should contact Rheem customer service parts.claims@rheem.com to report suspected defective products, shortages, returns or damages or Mainline Customer Service at 225-295-4212 - mlcustomerservice@hajoca.com. Full warranty information
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is available at www.mainlinecollection.com.