Page 170 - FLL Virtual Binder 2018

A.S.K. Me! Quiz
The A.S.K. (Attitude, Skills, Knowledge) Me! Quiz provides an opportunity for you to check your understanding of the key concepts and principles of this module. All the questions and answers are taken directly from the manual. There is only one correct answer for each question. The answer key is on the following pages.
1. Continuous improvement:
A. Brings added value for both internal and external customers
B. Is about using Lean thinking and tools to eliminate waste
C. Involves every employee in a structured process.
D. All of the above.
2. The three basic types of teams are:
A. Sales, procurement, production
B. Virtual, organic, functional
C. Task, work, continuous improvement
D. Management, production, accounting
3. Teams manage two key things:
A. Relationships and tasks
B. Processes and products
C. Continuous improvement and standardization
D. Management and employees
4. The second stage of team development is storming in which:
A. Team members challenge each other’s behaviour and roles.
B. Stress is put on the team as it is expected to perform.
C. Social dynamics of the team are starting to form.
D. All of the above.
5. Three characteristics of a high performing team are:
Front Line Leadership Module: Problem Solving
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