Page 175 - FLL Virtual Binder 2018

Problem Solving
Continuous Improvement requires constant searching for, and resolving of, problems, anything that deviates from the standard or otherwise is not of highest quality. It has been said that 98% of an organization's problems can be solved routinely. However, the remaining 2% of an organization's problems – the problems that have the greatest effect on the organization – require creativity to surmount, teams, a common language and approach, along with the skills to use the tools and work together to find solutions. The Leader’s responsibility is to engage people in the process and create a safe environment for people to challenge and think creatively.
This module focuses on the tools and skills needed to solve problems, achieve results, and engage people in a Continuous Improvement culture.
Learning Outcomes for this module:
Ø Build engagement through team problem solving practices
Ø Apply PDCA as a problem solving methodology for continuous improvement Ø Improved use of common problem solving tools
Front Line Leadership Module: Problem Solving
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