Page 257 - FLL Virtual Binder 2018

9. To build a No Blame environment:
Encourage people to take responsibility, to learn from mistakes, to share learning, and to support one another to improve service to the customer. Encourage people to measure how many mistakes they made compared to
B. other employees so they can increase productivity, competitiveness, and efficiency.
C. Ensure that everyone knows who is responsible for causing the problem.
D. All of the above.
10. To build a culture of accountability:
A. Ensure you are given credit for your leadership abilities.
B. Talk straight responsibly and collaborate with others.
C. Inspire your team with promises you know will not be able to fulfill.
D. All of the above.
A.
A.S.K. Me! Answer Guide
1.
B. Directing, Guiding, Motivating, Empowering
The 4 Leadership Styles are:
&Page: 4
The Four Habits of Leaders are:
2.
D. Envision, Execute, Energize, Empower
&Page: 6
Leaders in Action consistently:
3.
D. All of the above.
&Page: 10
Which of the following statements is true regarding the Habits of
4.
Leaders:
Front Line Leadership Module: Leadership
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