Page 72 - FLL Virtual Binder 2018
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The fish bone tool, a common problem solving tool in a Continuous Improvement Environment, can be used to analyze potential root causes of performance gaps:
Gaps between expected and actual performance – Root Causes
To address the performance gap, it is important to analyze the symptoms and determine the root cause.
To assess why the gap exists, ask yourself the following questions:
Ø Does the employee lack the skills required to perform the task?
Ø Does the employee lack the knowledge, information or direction required to perform the task?
Ø Does the employee lack the tools, resources or process support required to perform the task?
Ø Does the employee lack the desire or motivation to perform the task?
Skill Factors
Knowledge Factors
Motivational Factors
Environmental Factors
Front Line Leadership Module: Performance Management
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