Page 75 - FLL Virtual Binder 2018

The SKILL and WILL model will help properly assess the aspect of the performance that is meeting or not meeting expectations. To assist the individual in enhancing his/her performance and recognizing development opportunities, identify the difference between what the individual can do (knowledge and skills) from what they will do (attitude and confidence).
S K I L L
WILL
Communicating Performance Assessments
Front Line Leaders and supervisors will have responsibility at various levels for communicating assessments of performance to team members. When communicating performance assessments to employees it is important that:
o Your assessments are clear and specific
o Your comments are descriptive
o Your performance statements are customized to the employee’s performance through use of work examples
o Your assessment does not reflect what might appear to be personal biases.
Example:
Front Line Leadership Module: Coaching for Continuous Improvement
75
CAN DO WON’T DO
(High Skill, Low Motivation)
CAN DO WILL DO
(High Skill, High Motivation)
CAN’T DO WON’T DO
(Low Skill, Low Motivation)
CAN’T DO WILL DO
(Low Skill, High Motivation)