Page 3 - 3CX Drilldown Q1 2014

Telecom Reseller
3
First Quarter 2014

Audin

Easy, efficient UC by 3CX

By Gary Audin, Delphi, Inc. able in all 3CX clients running Windows, Instant messaging
person’s mobile number.
DMac, Android, and iOS and from in the
on’t think that Unified office or out of the office. See the pres- 3CX includes a full text messaging functionality. This allows employees to Integrate communications
Communications (UC) has to be ence information of colleagues located in communicate together via text chat, with- with CRM
complex. 3CX’s innovative tech- other offices around the world too (requires
out the need to rely on third party internet Inbound and outbound calls and call
nology delivers Unified Communications features without complications to large and the Pro edition).
messaging systems. 3CX users can send duration are journalled automatically in the
small enterprises. 3CX provides users with a and receive text messages via the 3CX CRM system. Insightful reports on custom-
Deliver faxes and voicemail to complete suite of Unified Communications Windows, Mac, iPhone, and Android cli- er and agent activity are generated without
inbox
features to satisfy their every requirement. ents.
the need for manual call logging.
3CX will record voice mails and for-
Get a customer name rather than a
See presence of xolleagues ward them to the users’ inbox, allowing Use the office extension anywhere
number
A significant UC feature in 3CX Phone them to listen to voicemail without having 3CX clients allow calls to be made from
System is presence. View the presence to call in. Faxes are received and forwarded
anywhere and with any device, delivering Link 3CX to the customer database and have caller IDs automatically resolved to
of colleagues from anywhere. Eliminate to the user as PDF files. Unified Messaging the one number concept. Customers can a customer name. Agents will save time
expensive telephone bills, telephone tag, or is achieved out of the box with 3CX with- reach the right person wherever they are identifying the customer, improving pro-
unnecessary call transfers that may annoy out the need for additional software or configuration.
on their office phone number, based on ductivity while reducing wait time for the
customers. Presence information is avail- configuration rules. No need to give out the
customer. Customer names can be imported
to the 3CX Phonebook or alternatively link
3CX to the customer database in Microsoft
Exchange, LDAP or SQL (requires Pro
edition).

The 3CX Pro edition
3CX Phone System Pro matches an
incoming caller ID to a contact in Exchange
Server allowing agents to see the cus-
tomer’s name rather than a number. There
is only one database to manage and any
Phone System
changes made to a contact on the Exchange side are automatically reflected within the
3CX Phonebook.
The 3CX Phone System PRO includes
Salesforce, Microsoft Dynamics, Sage IP Phones
Gateways
ACT!, SugarCRM, and Google Contacts
support. CRM integration allows for easy
one click dialing of customer contacts and
automatically resolves incoming calls to
a customer record. All calls are logged /
journalled in the CRM system to allow for IP Paging
reporting on calls received and made by Peripherals
SIP Trunks
agents and staff. Important inbound calls
are efficiently handled with the 3CX Phone
System Pro advanced Call Center features.
The 3CX Phone System is far less
expensive than a traditional PBX. It can
reduce call costs substantially by using
a VoIP service provider. Its web-based
administration makes phone system man-
agement easy. The 3CX Phone System
eliminates the phone wiring network and
allows users to easily work remotely. %

The implementation of the
3CX Phone System in our
company has improved the
efficiency and communications

between our branches
worldwide and has cut down
our call costs significantly...
Utilizing its trunking and
advanced call routing features,

we were able to lower our
telephony cost by about a
four-figure sum per month.

/ Volkan Sanverdi, CFO, 888VoIP helps our reseller community win opportunities
Chip One Exchange

Let 888VoIP’s technical experts build you a

Complete VoIP Solution with 3CX Phone
System today by giving us a call at

888-864-7786 or visiting us on the web at
www.888voip.com

2013