Page 3 - 3CX November 2014

November 2014
WebRTC Special 3
What is WebRTC?
and compatibility, as with just one-click through the business. As a result, customer satisfaction
the internet browser a user can join a web will increase along with sales and productivity.
conference and interact with multiple participants. Businesses can also use multiple call button
From enriching a standard phone call with video links, thereby directing customers to the most
Cor hosting webinars- these tasks can now take appropriate team member for their enquiry.
place hassle-free through the internet browser.
ommunication has rapidly developed
Cut business overheads
from being a service to a smartphone PIERI
Personalised customer service with WebRTC-enabled applications can help business app in the past few years, and it is now
click-to-call
cut their overheads in a number of ways. A great moving to the web. Any connected device can be
However, WebRTC goes beyond web conferencing beneit of click-to-call is that businesses can cut WebRTC-enabled, which means every computer, by Chrystalla Pieri, Assistant Marketing Manager, 3CX
and moves towards ultra-personalised customer costs by reducing the number of 0800 calls. As tablet, phone and television can efectively become
interaction through click-to-call. Imagine clicking inbound calls via the click-to-call function are a uniied communications device.
on a button on website and launching a call in free, businesses can signiicantly reduce the cost WebRTC allows open standard browsers to Removing the barriers to web
which a staf member can discuss the product or service you were thinking about buying - a real of expensive 0800 number calls. What’s more since customers can dial for free, without leaving communicate with each other and exchange audio, video and even data iles. his gives users the ability conferencing
person, in real-time, interactively showing you
a businesses website, increasing the likelihood to make audio or video calls without requiring a With WebRTC, businesses can now communicate
the features you ask to be shown. With enhanced that they will interact with your business. With plugin or any additional sotware to be installed. via the internet browser without dialing a phone
functionality, businesses can also elevate a call to WebRTC-enabled web conferencing, it is now he WebRTC standard is gaining signiicant number, or requiring a middleman, such as Skype.
ofer screen sharing so customers can be shown possible to visualising a sales pitch with a product momentum and is currently fully supported by For instance, WebRTC-enabled web conferencing
new products or ofered assistance on the spot. presentation, saving businesses time and money Google Chrome, Mozilla Firefox and Opera. removes the need for a plugin or additional
When a visitor clicks on the embedded call button on travelling to customers’ oices.
Analysts predict that by 2019 more than 2 billion sotware, allowing employees to communicate
in a website, a VoIP call will be made and can be people and 6 billion devices are expected to use and more easily with their colleagues and customers.
immediately answered by the right person within
How can the Channel beneit from support WebRTC (Disruptive Analysis, 2014).
his also brings to an end issues of interoperability
WebRTC?
By removing the need for a client, WebRTC will
push expensive proprietary UC vendors from the
market and bring new products to the market.
Resellers who embrace the technology will be able
to capitalise on the new revenue streams. his
includes selling hardware, such as webcams and
headphones, for use with the web conferencing
system.

3CX News Digest

3CX Triumphs at Comms National
Awards 2014 Winning ‘Best
Enterprise On-Premise Solution’

3CX , developer of the award-winning
Windows VoIP PBX 3CX Phone System, has
beaten the competition to win the award for
‘Best Enterprise On-Premise Solution’ at the
Comms National Awards 2014, which took
place on the 16th October at the Park Lane
Hilton, London.
3CX Phone System was chosen for its
high-quality Uniied Communications
solution and excellent partner program.
Over the past year, 3CX has built on its lead within the IP PBX market with the launch of
3CX Cloud Server and 3CX WebMeeting, a
fully integrated web conferencing solution.
In addition, the 3CX Partner Program has
gone from strength-to-strength with the
launch of the revamped 3CX Academy,
updated Ideas App, and new online trainings
series. More at telecomreseller.com/category/3cx/

Boost your Business by
Increasing your Number of 3CX
Certiied Engineers

he 3CX Certiication
Program is designed to boost 3CX Partner’s
proitability by providing the necessary
resources and knowledge to deploy,
troubleshoot and support 3CX Phone System
for Windows.
Up until now, 3CX Partners were allowed to add up to four diferent candidates to take
the 3CX Certiication exam through the 3CX
ERP.
We are now ofering our partners the ability
to certify additional staf, enabling you to
better support your customers and to grow
your business.We have recently re-launched
our 3CX Academy with fresh training
material, including updated online video
tutorials and documentation.
We also ofer our partners online
training events which are as interactive
and educational as possible, using our 3CX
WebMeeting sotware. More at http://www.
telecomreseller.com/category/3cx/

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