Page 13 - Telecom Reseller March-April 2015

March/April 2015
Telecom Reseller 13

TelecomReseller 4 Myths about
Technology
TM
Interaction 20 HPBX and

Reseller
VoIP That Your
UCNetworks
Prospects 27

Need To Have
Colwell
Debunked 19

The Voice of Uniied Communications and Collaborations
G OLD

NIXO N
by Michael Gold, President of
Intermedia (www.intermedia.net)

F Of-ste,outof
rom your perspectiveinsidetheindustry,
mind? Not so
and inexpensive calling for businesses. So
fast: On-site power with
why did the FCC report last year (tinyurl.com/ cloud services
mmoxw6w) that only 15% of business voice lines
are using VoIP?
By Duston Nixon, Marketing Communications Specialist,
any business owners may not want to switch
MMinuteman UPS
simply because of the numerous—and outdated—
oving telephone systems, serv-
myths and misconceptions from the early days of
ers, and data storage offsite has VoIP.
become a top priority for busi-
Let’s take a look at the common myths
nesses of all sizes, usually with a hefty list
surrounding VoIP, and the facts you can use to
of requirements to ensure reliability.
bust them.
The feeling is often out of sight, out of
Myth: Switching to Hosted PBX means that I’m
vated. The reality, however, is that they are
mind once these services have been acti-
going to lose control of my phone system
See Engage Cloud at:
Busted:
only as reliable as your own infrastructure.
Enterprise Connect 2014 actually managed by an online control panel that
How can you ensure a steady link to your
Booth 401
is similar in form/functionality to those used for
cloud? It starts with reliable power.
March 17-20, 2014
Orlando, FL
bAusSintersosens greCateornconetrcoltoiovenr thBeeirgVionIPs pwhoitnhe
Strong Power
systems and make their phone systems much
Cloud-Based Call Recording & WFO Ideal for All cloud services, no matter how reli-
GOLD continuesonpage14 ››
able, depend on a simple internet connection
SaaS and Other Hosted Service Providers
PCI Compliance:
See NIXON, page 26

A run-dLoEwWnISof
One of today’s hottest trends in SaaS is the growing ranks of
contact centers and businesses seeking cloud-based solutions PCI Standards
Ecrypting the
for call recording, quality management, and other workforce wave of big data
optimization (WFO) services.
Part 1 LEE
TelStrat’s Engage Cloud lets you tap this highly proitable
market to upsell your existing VoIP subscribers and reach By Jonathan Lewis, director of product marketing, SSH
CommunicationsbSyecRuorgiteyr Lee of HP, aka Dr. WFO
entirely new customers. Best of all, you can do this with:
• Nocapitalorotherup-frontinvestment
to which warehouse? How are customers
What inventory should be transferred
O
using our website? How are the markets
• Yourexistinginfrastructure
rganizationstodayarefacedwith
trending? Today, you can use Big Data
• TelStrat handling all implementation & system management
to help inform business decisions across
recording for compliance and risk
industries. The prevalence of Big Data –
Engage Cloud is highly afordable and lexibly priced, with management purposes. As the amount of
and its ecosystem of applications and uses
both subscription and perpetual license plans available.
personal data entering through the contact center
– has ballooned over the past decade. With
Your contact center and business customers are demanding increases, it is necessary for organizations to keep
increasingly easy and cost-effective tools
these recording & WFO services in ever increasing numbers. that data secure. With regulations constantly
available to analyze – and monetize – mas-
sive amounts of data, organizations are
online are based on generalities rather than
Don’t miss your chance to generate signiicant additional -rev discovering new ways to solve problems and extract value.
enue with these business-critical services for no up-front cost!
should be discussed with more depth.
Traditionally, corporate staff controlled
BiIgnhDealtahcarpep,lsiecnastiitoivnesc,usbtuomtearsdtahtaeusesof
Contact your authorized telecom equipment reseller or TelStrat for more information and a live demo!
iBspigrotDecatteadbhyavreguplartoiolinfesrliaktedthethHeealtphps have
Insurance Portability and Accountability Act
(wHeIPllP.AT).hHeIPpPiAonweaesresnaocftedBing19D9a6ttao pwroetrecnt’t
rescpoerdceiadlhlyeacltohninceforrnmedatiaobnouvterselcecutriotnyicat the
onset, yet as its use becomes more wide-
transmission. Following in a similar vein, leading
brands in the payment industry formed the
steps to ensure that Big Data analytics’
Payment Card Industry (PCI) Data Security
access to data is protected. And they need
Standards in September 2006 (seetinyurl.com/
to act quickly; there’s a lot of ground to
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management ypxnnw).
cover.
sales@telstrat.com | 972-543-3500 | www.telstrat.com
LEE continues on page 15 ›› See LEWIS, page 25
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