Page 12 - Telecom Reseller November December 2014

12 Telecom Reseller November/December 2014 Telecom Reseller 13 March/April 2014
68 Inches of Snow Can’t Stop Telecommuters

M
edak
Telecom Reseller
TM
telecomreseller.com
move on and bless some other neighborhood Avaya demystiiedare rarely afected by snow - electricity, water,
My wife’s co-workers worried if we had
with their fair-share of the white stuf.
heat and most importantly, Internet access
enough food (yes..Spulebnsctryip).tiIonesventually
P
ByEWRaltCMedYak
or Business and commerce came to a complete
continues uninterrupted while the snow piles
Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683 resorted to grabbingCalml 56y1-7G32-o23P35ro and recorded
gives you the options “n”, which means if
tie line. There is a delay getting the point to point
Qat
Web www.telecomreseller.com • E-mail publisher@usernews.com a little walk-about to show what 68 inches
stop for four days. hat is unless you were a
up around. In our case the weight of the snow
all ports on the announcement board are
circuit installed, so I placed on order for some analog
Advertising
g
I’mtryingtoBsyeAtluapnaDn.aPenrncyo,uSnencieomrDenirte,cotorrrather
of snowCallol 3o60k26e0d-970l8ik• Teo.ll FYreoeu800c6a67n-89s65e•eFaixt36a0t2t6i0n-97y26url.
member of the growing full-time telecommuter
did topple a tree up the street, temporarily
busy the caller won’t hear the announce-
DID trunks for the new location to carry the new
more like our company infomercial, to play to
of Marketing, AudioCodes
cment, “y”, which means if the ports are
numbers. I know it’s old technology, but so is the
News Department
allers waiting in queue for our call center. I have a
Web www.telecomreseller.com • E-mail publisher@usernews.com com/o8jrdpz. Sending the link to the video
nation, which includes both my wife Susan and
interrupting electricity for a few hours, but our
I
me.
back-up generator kept the house running while
hePlepaseed-mailnarstiwclesearndtphreess qrelueaeses tasioattnachamnendts ingMoictrosoft mWoerd forfmat to editor@usernews.com. Suggested length is 250-300 words. At the end of the article, TN2501 VAL board, and I’ve loaded announcements
all busy the system will wait until a port
Deinity we’re using and it still works ine. However,
on it before, but those have all been the “play once thpeleamseperoevidteincongtasctbinfaorcmkation.nDotnotpseincd.graOphitcsh.Weerretsehrvaenthetrihghettoedit
t’sbeenoneincrediblesnow-illedweek Whilethenon-telecommutingneighbors thewind-blownNYSEGworkersrepairedthe
is available and then start the caller at the
the orders got mixed up somehow, and the provider
here in Orchard Park, NY. You know from
and move on” type. This new recording is supposed
beginning of the announcement, or “b”
is telling me the DID numbers are pointed to the CO
For further clariication, please visit www.telecomreseller.com and click on Submission for content and length.
checked the school and business closings or
downed lines.
snowstorm video voyeurism distraction, work
prGeuitdetlyinesm. Our EcdhitoricaloCanletndianr (ualseodonlionen) isusnefuilnfortaeprpropuriaptetseubdjecftomartter.
past blogs that I live in the southern suburb
“called in” to let the oice know they were not
AUsing uniied communications, normal trunks. I didn’t think that was possible.
to play continually until the caller is answered. How
which functions essentially the same way
business continued for us – with one challenge.
both of us.
of Bufalo, NY - downwind from Lake Erie, the coming into the oice, the telecommuter nation
Ado I set it up to do that?
famous lake-efect snow machine that gives
mind if you use one of the repeating type
Douglas Green, publisher@usernews.com
“integ-mus” does. One thing to keep in
In short, you’re right, it’s not pos-
Publisher and Director of Advertising
continued on with business as usual, like the
By the third day, everyone had heard about
Checking in with a few of my local friends
There are a couple options for setting
sible. On an analog DID trunk, there
Bufalo its national reputation as the snow
ever-increasing piles of snow were in another
Bufalo’s ongoing snowstorm and wanted to
that were also part of the telecommuter nation,
of announcements, once the vector hits the is usually a signal sent between the central
Deputy Publisher
up a repeating announcement depend-
swteoprldt.hat plays the announcement it will Carole Sangiorgio
capital of the US.
“see what it was like”, requiring enabling a Lync
it seems the sameEwxeacsutirvueeEdwitiothr them – business ofice and the PBX to initiate the call, and
staSyusinanthdaeat lst tweipthuhnetrilctohmepcaanlyl’sisemeiptlhoeyreecon- went on as usual. Jef Owen
ing on exactly how you want it to func-
his week reinforced that reputation with a
tvhideneotchaellwpritohvmidyeoriwciellcasmenerdapDoTinMtedFoduitgtihtes
nrelcateiodntsoisasuneasgwehnitl,etIhweocraklelderopnraesnsuemsbaedriogfit twointhdeowP.BX. ThePBXwillthenroutethe
tion. The TN2501 has 31 ports available
Accounting
four-daypunchoflake-efectsnowthatburied
However,nowthattheweekisoverandlifeis to play back the announcements to call-
(uifpcyoomuinpglamyatrhketianngneovuentcseAmuedniotCaosdpeasrhtaosfa calClob-wasoerkderosninItshreaeldgiagvietsthreebcesitvreeda.ctioYnsou
TracyTitusbeginningtoreturnCotopynEodrimtoral,Ididrealizethat
thesouthernpartofthecityandsurrounding
ers. The call volume in your call center
“pclaonllneecdt”(isrotenpic)a,lolyrotnheocfatlhlemr hiasnagwseubipn.arTohne
wiothuladrteysopuicnadlilnygh“aWvOe Wth”e. pFrioevnidsearnsdend the
Michelle Moody
suburbs with between 60 and 80 inches of the
telecommuting and UC has taken something
would determine, to an extent, how you
vector will not just continue to process like
number of digits that match your extension
Technology Editor
lufy white stuf. Schools and businesses closed,
Lync for state and local governments.
partners in Texas gave the second most popular
from us thoughRa.y Hotrhak,eraymhoruakc@uhsercnehwes.croimshed “snow
wanted to set up the announcement. When
ithe county and many of the towns declared
Unlike many other natural disasters, utilities
exclamation “why do you live there?!?!”
day”.
you add the announcement itself with the t does with a non-repeating announcement.
number length, and hopefully, you have
Graphic Design and Production
Q
We are in the process of opening a new oice
Back to shoveling.
ctoramveml baannds g“iavdindg asnonwournemceomvaelnwt oxrxkexrxs”t,imyeou
your extension numbers match the DID
Spritzer Type and Design
wtooculledarstehlecrotatdhse. type as either “integ-rep” just a few blocks away from our main oice.
phone number range. So for example, your
Would love to get your thoughts and feedback
Checkinginwitafewofmylocalfriendsthatwerealsopart
The publishers of this newspaper assume no responsibility for statements made by adver-
extension number would be 1234 and your
tisers in their advertisements, nor do they assume responsibility for statements or opinions
or F“oinrtfeogu-rmduayss”,.mIofstyeovuercyhoonseesa“titnigtehgt,-mus”, Iplacedanorderwithhe provider that alreadyDID number would be 555-1234. You by commenting below or catch me on Twitter @ expressed or implied in the columns of this newspaper.
twheat“chQeudetuhe”snioewldpisleauptomutastidiceatlhlyeisret to “b” serves several of our oices in the area for a point to of the telecommuter nation, it seweomuldsatskhethesparmoviedewr tao sentdruthee lwasittfhour AlanDPercy or email alan.percy@audiocodes.
Newspaper delivery to conference performed by CTS Air Service
whinicdhowms,enaenrsvothuastlycwalaltecrhsinwgitlhl eswseanthtiearlly all
be connected to the same playback port and
them – business went on as usual.
com.
point circuit and some ground start CO trunks at the digits of your number so the call would just
he opinions expressed here are my own.
reports hoping for the lake-efect machine to
new location. This new oice will probably just be
route directly to your phone. On a ground will just start hearing the message wherever a temporary solution, so I order a new block of DID
start CO trunk group (or loop start for that
it happens to be during it’s playback cycle. numbers to come in to our main oice on the exist-
If you select “integ-rep”, the “Queue” ield
ing PRI, and planned on just routing them over the
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