Page 27 - Telecom Reseller November December 2014

November/December 2014
Telecom Reseller 23
Nortel Notes
phone not leave it set there forwarded. I know analog (500) port with the desired extension the extension. If you have a DID assigned, it’s best
I can put it on an ACD to forward it but those number as the DN. You can’t have the same to test by calling that DID number as an outside
are limited. I heard you can set up a phantom extension number on a Phantom TN at the same call. If you’re just sending the calls to voicemail, it
number. How?
time you have it anywhere else, so you’ll have to would look more like this:
Adelete the other phone (or remove the extension) tr dcfw 5 12345
RUFFIN
: Yes, a Phantom TN is exactly what you irst. Program the port with a feature of Default Don’t forget to assign a descriptive name to
need, and you probably already have the Call Forward. hat line of programming should the DN so you’ll be reminded later why you set it
feature set up in your system. To ind available look similar to this:
up in the irst place. And, of course, you do keep by Phil Rufin
QPhantom TNs you can use overlay 20 to print tr dcfw 12 919876543210
good records on these things, don’t you?
: When a user starts working from home
the available TNs. hey usually show up at
he irst number deines the number of digits Q
I need to forward the calls to an outside the bottom of the list, with the word Phantom to dial. he second one is the digits themselves. : How do I create an intercom group?
number or to voicemail but I want to re-use the
following. Program one of these ports as an
You should test, and you can do so by calling
A
: Creating an intercom group is easier than
you think. All you do is program the key on a couple of digitalsets, and it starts working. he
trick is knowing what group number to assign
to a new group. If your system doesn’t have any
intercom groups yet, you can just start at group
YOUR TICKET TO BECOMING A CLOUD
1 and go from there. If you need to know what
group numbers are available, just use overlay 20 COMMUNICATIONS SERVICE PROVIDER
and print the existing groups.
>ld 20
REQ: prt
Vodia's cloud-ready IPPBX software offers an unparalleled go-to-market hosted TYPE: dig
IPPBX solution for managed service providers (MSP) of all sizes through a robust CUST: 0
DGRP: Press Enter to print the list of groups
platform that delivers the highest levels of service uptime and scalability. Vodia only. Enter the group number to print a list of
IPPBX software is purpose-built to help new service providers realize economies of members in that group.
scale and drive down startup costs by being able to serve multiple client Once you see what group numbers are available,
you can choose a group number not in use and
organizations on a single hosted PBX server in the cloud, and eliminating the need start programming members for that group. Be
for dedicated hardware for each individual customer. The subscription-based SaaS careful whether you program a V or R ater the
member number on the irst one you program.
pricing model is further designed to help keep IT costs consistent or even lower Once a group has one member, it is either a Voice group or a Ringing group. All members will have
than packaged software for the end-customer while providing a steady recurring to be the same type.
Here’s a helpful idea to make it easier for your
revenue stream for the service provider, creating a win-win situation for all. With users to remember the intercom numbers: make
plug-and-play endpoint set up, multi-tenancy, advanced contact center the intercom numbers the same as the last two
functionality, enterprise mobility and rich collaboration features, you now have all digits of the users’ extension numbers. Many
administrators use that trick, and users appreciate
the tools you need to start your own cloud communications business in no time and it. Two things will keep you from following the
provide a great user experience to your customers.
convention, though. If two extensions have the
same last two digits (like 5322 and 5222), you
obviously can’t use the same number twice. Also,
you cannot begin an intercom number with the
system’s SPRE (Special function PREix). For
 Zero startup costs
 Recurring revenue stream example, if the system SPRE is 1, you cannot use
1, 13 or 179 as intercom numbers.
 Unlimited extensions and call paths  Full control of minutes
Did you know you can program names for the
 Multi-tenancy
 Free server redundancy
group members? I wish you could program group
names, such as Executive or Accounts Payable. It
 Full white labeling
 Plug-and-play setup
is nice, though, to be able to assign names to the individual members.
BYOD
Call and data security he name you program will appear on the
  display of the called station. Here’s how you do it.
 Full admin level control
 Pay-as-you-go
>ld 95
REQ new
TYPE name
CUST 0
DIG (enter the group number, space, member
Call us today:
number)
NAME (type the name as you want it to appear)
+1-617-399-8147
Press Enter until the prompt DIG appears
again, and continue entering more names. When
all the names are input, press Enter until the REQ
prompt appears again.
View the names in overlay 95.
REQ prt
TYPE name
www.vodia.com +1-617-399-8147 sales@vodia.com
CUST 0
PAGE
DIG (enter the group number here to see the
list of numbers and names in the group)
VodiaNetworks VodiaPBX
It would be nice if you could see the names
when you print the intercom groups in overlay 20,
but you can’t. You will have to go to overlay 95 to
see them.

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