Page 20 - Telecom Reseller August-September 2016

20 Telecom Reseller
Enghouse Interactive
Introduces New Self-Service Provisioning Portal for CCSP
a fully provisioned contact center customer in a just a few clicks.
e Portal is also a self-service administration tool for existing customers. Service providers empower tenants by giving them control of day-to- day tasks like managing agent names, extensions, skill assignments, queues, routing rules, working hours, holiday and operational calendars. It alleviates the wait time and cost of service provider personnel performing routine management and administration activities, and allows their sta to focus on operations which are more critical.
“ e Portal simpli es new customer onboarding and ongoing management, lowers total cost of ownership (“TCO”) and optimizes operational resource utilization,” said Christoph Mosing, President Enghouse Interactive. “Realizing new e ciencies combined with cost savings that can
be passed down to customers, will give service providers the competitive advantage they’ve been missing and help them expand into new areas.”
CCSP is a true cloud contact center as a service (CCaaS) platform. Built on multi-tenant architecture, CCSP provides business process outsourcers (BPOs), application service providers
August/September 2016
(ASPs) and communication service providers (CSPs) with the means to o er feature rich contact center functionality to their business clientele that is consumable from the cloud, as a service.
EarthBend, an information technology provider in the US upper mid-west, provides managed and professional services as well as communications and contact center solutions. An early adopter of the CCSP v7.2 Provisioning Portal module, EarthBend views the Portal as a success component in remaining competitive, particularly in the cost conscious SMB segment. “To be competitive, contact center service providers have to streamline the operational e ort associated with onboarding new customers”; said Rob Beyer, CEO at EarthBend.
“Being able to deploy customers in a highly repeatable, operationally e cient way shortens the time to on-board new customers and decreases our costs to implement,” added Joe Galinanes, Vice President and General Manager at EarthBend. “When we optimize the TCO of the cloud contact center platform everyone wins.”
Learn more at www.enghouseinteractive.com and www.earthbend.com. ■
Onboarding new customers more quickly and easily, empowering the customer with intuitive management tools and lowering cloud TCO di erentiates service providers
Phoenix, AZ – Enghouse Interactive has announced the immediate availability of the CCSP Provisioning Portal (“Portal”), a new self-service administration tool for provisioning cloud contact center tenants using Enghouse Interactive’s Contact Center Service Provider (CCSP).
Enterprises nd a myriad of bene ts consuming cloud applications like contact center as a service, but are cautious of upfront investments and constrained by cost conscious nancial o cers.
is is particularly true with small and mid- sized enterprises where the contact center as a
service market is highly competitive. e CCSP Provisioning Portal signi cantly reduces startup costs and ongoing management by reducing the operational burden of new tenant onboarding and by providing tools the customers can use themselves.
e Portal is a single point of entry for a service provider’s operations sta to provision a new tenant, easily execute core administrative tasks and manage all tenant-related resources. Accessible online, the portal is a powerful registration
and provisioning application allowing service providers the ability to create contact center service packages, bundle communication channels and features, and make their packages available for self-service customer sign up. A prospect becomes
Ooma’s Talkatone Mobile Calling App Now Offers Call Blocking Capabilities to Consumers
PALO ALTO, Calif. – Ooma, Inc. (NYSE:OOMA) a leading smart business and home communications platform, has announced
that Talkatone, a mobile app that provides free calling and texting over Wi-Fi or a mobile data connection, now provides consumers the ability to block unwanted calls and texts. As part of the app updates for Android and iOS, Talkatone also now allows users to record their own voicemail greeting for increased personalization.
Talkatone provides free texting and calling for
Android and iOS mobile devices in the U.S. and Canada. Talkatone’s new call blocking capabilities empower consumers to win the ght against unwanted calls and texts, including spam and robocalls. When a consumer blocks a phone number, Talkatone automatically blocks all inbound communications, including calls, SMS and MMS messages, from that blocked number. With one out of every six calls estimated to be a robocall – a “scourge” according to FCC chairman Tom Wheeler – Talkatone’s call blocking features
give consumers unprecedented relief against unwanted calls.
“In the last two years alone, Ooma has blocked more than 36 million telemarketer, public opinion surveyors and other unwanted calls for our Ooma Telo customers,” said Eric Stang, CEO of Ooma. “We’re proud to extend call blocking to our Talkatone app to help consumers block unwanted calls, including calls that violate the National Do Not Call Registry.”
Registered Talkatone users also receive a
free U.S. phone number, free SMS and MMS messaging, universal group picture messaging, free inbound calling and up to 60 minutes per month of free outbound calling. Users can also purchase credits to increase their calling minutes.
Talkatone’s call blocking and voicemail greeting customization features are available for iOS mobile devices in the U.S. and Canada today and can be downloaded from the App Store. e Android update will be available soon on Google Play.
More at www.ooma.com. ■
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