Page 8 - Telecom Reseller August-September 2016

March/April 2014
8 Telecom Reseller
GANGA
Continued from page 22
device that could be purchased by employees. IT will need to determine which devices it is able to support.
• Geo-Fencing: It may be that security, or data use needs, require policies to gov- ern devices used within prede ned geo- graphical areas. Different regions gener- ally have different laws.
• Bandwidth Throttling: Organizations must determine how to allocate employ- ee demand for bandwidth across a broad swath of locations, roles and usage vol- umes.
26
Telecom Reseller
August/September 2016
Higher Education + Technology = ACUTA
As a CIO, it is important for
me to be a part of a group of people who strive to con nually evolve as knowledgeable technology professionals.
I know of no be er organiza on to be a part of than ACUTA.
Keith Fowlkes Director of Informaon Technology Services and CIO Centre College
• Professional networking at its best happens at the face-to-face events and via the listserv/community. We provide opportunities to connect with people who can help you succeed.
• High-quality education features presenters at seminars and conferences who are experts in the eld.
• Valuable publications bring critical information to you in a timely, pro-active way.
• Online resources give you access to solutions that will help you meet the needs of your campus faculty, staff, and students.
• Professional development opportunities abound at ACUTA, giving you experiences that will help you grow professionally and advance your career.
www.acuta.org Questions: Call Amy at (859) 278-3338.
Connecting Campus IT Professionals with Ideas and Solutions
Join Today!
create some legal issues. Risk reducing
GROWING IT BUSINESSES
policies must be developed.
AND CAREERS
• Responsibilities: Does an employee using a device with corporate apps and data have a responsibility to protect the device? What if precautions are not taken to protect the device?
•
• • •
Rights: The legal rights of employees and organizations differ from country to
Insights
country, so p+oTolioclys may have to be altered
on a country-to-country basis.
Liability: Who is liable for the loss of pri-
vate data when protocols aErveefnotsll+owed?
Advocacy
BUILD YOUR BUSINESS AND CAREER
Communities
• Business Support vs. Personal Support:
Privacy: What measures will a company
take to protect the privacy of the employee?
Look for the second part of this article
Training
Organizations must determine the extent
device.
CompTIA is the voice of the world’s information technology (IT)
industry. Asanot-for-profitassociationwhoservesmorethan60,000
to which they are willing to provide
corporate IT channel members and registered users, we are
Standards
committed to supporting the success of businesses across the IT
where we will detail the next three essen- tials for a successful BYOD policy. %
technical support for an employee-owned
channel by providing free access to tools, education, research,
communities, events and training.
Join today at CompTIA.org/register
• DeviceLoss:Devicelossortheftisafact of life. Therefore, an organization should
have a plan for protecting (or wiping) a
lost device.
• Reimbursement: How will employees
be reimbursed for devices and/or data plans?
Essential 3: Build a Legal Policy Framework
Allowing employee-owned devices into the work environment will undoubtedly
NIXON
Continued from page 17
to maintain operations. This means each piece of your internal network is still responsible for connecting you to vital data, and can still present a liability when power problems occur, even though the data is off-site.
Here are a few areas to consider when moving to the cloud:
• IT & Network Infrastructure
• Telephone systems are no longer stand-
Connect and Communicate
A1 TELETRONICS D
alone—modems, switches, hubs, routers,
wireless access points, and other network  devices all work to maintain each per-
son’s connection to the cloud, and the
data and services provided by it. Each of
these devices should be backed up with a
UPS that can accommodate its electrical
load for the desired amount of time.
• Network device loads vary greatly, from small routers that can be backed up by an inexpensive standby unit, to large loads that require a line interactive or true on- line system for adequate backup.
• Workstations
• While it seems obvious, every worksta-
years. These are often found to have a dead
rese
nt
a
t th
battery when called upon, leading to data
loss andcpontetanctitalfohrarhdowsaprietadl,amnuargsein. g home, or long-term care patients
Appropriate workstation backup is
ese
Scitec patient room telephones operate as a single point of
desiring to dial for services or communicate with family and
largely dependent on the backup runtime
desired, farinedndhso.wYomuumchayspalcseo icsreaavtaeilabnlew incremental pro t stream for
for the installation. Slimline tower line
We continue to redefine independent distribution within the telecom
TELECOM & NETWORKING PRODUCTS
WE BUY YOUR EXCES
TECH
TRAINING
SUPPORT
tion (including the PC, telephone hand-
set, and peripherals) within the building
depends on power to function properly.
When cloud storage is involved, les
are often saved locally before being
uploaded, and can be lost or corrupted  when power problems occur.
m
stations, but has been ignored for several
In ma
t connection.
A
a
ny c
n
i
p
ases,
a
UPS
is p
o
r
t
n
From products to training, from installation services to excess purch
your facility, when you specify Scitec disposable phones. Call
interactive systems are a popular solution,
through an unmatched dedication to quality and service. We’ll help
as they p+ro1v.7id1e9.a63fa8v.8o8ra2b1l,e wmrixteoifnrfuon@tismceit,echealthcarephones.com, or visit
power conditioning, and space savings.
www.scitechealthcarephones.com for product and pricing details,
Don’t get lost in the clouds
Whileanitdistoeraesyqutoesctoonusirdferreyeosuirngprloeb-u- se telephone revenue calculator.
Value never looked so good.
lems solved once critical operations are in the hands of a professional data center,
ISO 9001
w
As an Independent Distributor, A1 Teletronics, Inc. is not affiliated with the manufacturers of the pro
© 2016 Cetis, Inc. Cetis, Inc. is a U.S. corporation, incorporated in the State of Delaware and headquartered in Colorado. Product speci cations and descriptions in this document
®®®® thejobisubsjeicmttopclhyanngeowtitdhountneotyice.tC.eAtis,cToelmedepxle,TteleMatrix,andScitec aretrademarksorregisteredtrademarksofCetis,Inc.
protection system on-site is critical, and can help ensure your link to the cloud is more like an escalator than a magic beanstalk. %
AscdiNatd The global alliance of the it channel
MICHELLI
Inc.
continued from page 5
that. But now, more and more people are falling in love with the amazing cra beers available, because they turned beer making into an art.
Businesses will delight customers when they pride themselves on their cra smanship and skill level. ere’s something upli ing about watching
OES IT ALL!
well-cra ed skills and appreciating that ability.
ere is an artisanship of service at the Ritz- Carlton. Watching those professionals in action makes you go wow, that’s a lost art!
REASON 4: Your service style helps you
stand out from the pack. Obviously, this is the most compelling reason to adopt an old school approach to service. It will draw customers to you and maybe even keep you alive. ere’s so much competition out there today that the way you treat and relate to customers may be the only
S thing that makes you, you.
REPAIRS
You can bring things to market very quickly
today. Speed and global distribution sometimes make for product ubiquity so it is all the more critical that you di erentiate yourself by putting your customers rst and really owning a certain style of old-fashioned service. ■
Enhance Customer Service Experience Using Self-service
INSTALLATION
KAMOUNI
by Nidal Kamouni, CEO of PCCI Group (www.pcci-group.com)
The essence of customer service 
can be traced to time immemorial.
On the other hand, the method of
delivery of the customer service experience
needs to be continually updated to match
the desires and expectations of an ever-
changing customer base and that is why
asing, A1 Teletronics does it all.
we believe that the customer experience
munications and networking channel
landscape is ripe for disruption with companies slowly making progress toward
you connect and communicate.
more seamless and simpler customer experiences.
The biggest change in customer service is the sheer number of channels through
800.797.2983
which people can contact your business. Instead of just phone calls and snail mail,
ww.a1teletronics.com
consumers can now reach you by email,
KAMOUNIcontinuesonpage 10 ›› ducts it sells except as expressly noted otherwise.
For more visit www.minutemanups.com/blog
Any and all trademark rights associated with the manufacturers’ names and products are owned by the respective manufacturers.