Page 19 - TelecomReseller June-July 2017

June/July 2017
Edgewater Networks and Mitel Partner to Certify the 6800 Series SIP Phones in Edgewater Networks QuickConnect Interoperability Lab ...continued from page 17
Control Center. e results are documented in an Edgewater Networks Con guration Guide for easy deployment and integration.
“ e certi cation of our 6800
Series SIP Phones in Edgewater
Networks’ QuickConnect Lab means service
Telecom Reseller 19 Intelligent Edges are a key component of
the Edgewater Networks’ Network Edge Orchestration Platform. IP Enpoints like Mitel’s 6800 series phones are connected directly to EdgeMarc Intelligent Edges, letting service providers control, monitor, and provision through the cloud-based EdgeView Service Control Center. Network Edge Orchestration lets service providers perform continuous monitoring and analytics on end-customer
SIP Trunking and Hosted PBX deployments, providing tools to detect and de ect cyberattacks, and proactively remediate service quality issues, eliminating disruptions to customer day-to-day operations.
For more information, go to www.mitel. com and www.edgewaternetworks.com. n
Jacada Partners with Idomoo
to Bring Personalized Video
cPacket’s Cx4100, the Industry’s First and Only Solution to Provide Wirespeed Network Monitoring at 100Gbps, Now Available
to Visual IVR
Complimentary advanced technologies integrate resulting in highly customized digital customer interactions
ATLANTA, GA - Jacada, Ltd., (OTCQB: JCDAF) a leading global provider of customer service technology designed
to simplify the interaction between businesses and their customers, announced that it has partnered with Idomoo, a leading provider of Personalized Video technology, to enhance Jacada’s successful Visual IVR o ering. Idomoo helps brands present real-time, highly personalized videos with individually- relevant information during customer engagements. Combined with Visual
IVR, customers will be able to digitally engage with companies on their device of choice and perform interactions through visual menus and informative video — all personalized in context with their name and transaction information.
Leaders in telecommunication, utility, banking, insurance, and other industries bene t daily from Visual IVR’s ability
to provide an enriched and cost saving digital self-service experience. Now, the integration with Idomoo’s Personalized Video as a Service (PVaaSTM) platform, Visual IVR delivers additional engagement and customer satisfaction. As an example, a customer may call the contact center
of his telecommunications provider for support. This caller can be directed into an engaging Visual IVR interaction that can authenticate the customer, present self-service solutions to issues, and even go a step further to show them a video personalized with their name, account information, equipment, and scenario. “Both Jacada and Idomoo believe in technology that enables clients to engage every customer while reducing customer care and retention costs,” says Guy Yair, Co-Chief Executive O cer of Jacada. “Every customer deserves personal attention, e ective engagements, and communication in context with their needs. Integrating Idomoo’s technology into Visual IVR is a valuable addition to the advanced digital customer engagement abilities of both our o erings.”
“We are very excited to launch this collaboration,” says Yaron Kalish, Idomoo CEO. “Our PVaaSTM platform has been used by over 100 enterprise clients to deliver engagement that customers love and respond to. Together with Jacada’s Visual IVR platform we will bring to market a powerful, engaging and e ective self- serve solution that will wow customers and deliver savings to enterprise clients.”
More information is available at www.Jacada.com and www.idomoo.com. n
cPacket’s Cx series brings multiport 100Gbps monitoring to the wire with release of its Cx4100 and Q3 availability of the Cx8100
SAN JOSE, CA - cPacket Networks, a leading provider of next-generation network performance monitoring (NPM) and analytics solutions, has announced that its Cx4100
is now available. As part of cPacket’s cClear platform, the Cx4100 is the industry’s rst and only solution to provide wirespeed network monitoring at 100Gbps (100 gigabits per second) under all tra c conditions.
e Cx4100 leverages cPacket’s next- generation distributed monitoring architecture. In doing so, Cx4100 outperforms centralized legacy monitoring systems by bringing intelligence directly to the wire. is allows network engineers to monitor 100Gbps links at millisecond resolution, enabling true capacity planning and wirespeed packet KPIs, while meeting regulatory monitoring requirements. e Cx4100 easily integrates with existing cPacket solutions to provide analytics and visualization up to 100Gbps, without the
the NPM demands that come with the increased adoption of 100Gbps.
Key Cx4100 features include:
l High-performance spike detection (millisecond speeds at up to a thousand feeds) at 100Gbps through hardware analytics for trouble shooting, utilization, and capacity planning
lFour 100Gbps interfaces, with all interfaces capable of monitoring at wirespeed
lNanosecond-precision timestamping, which is critical in regulated environments, such as in nancial services
lAutomated load balancing from 100Gbps down to 10Gbps
In addition to the immediate availability of the Cx4100, cPacket is also announcing that
its Cx8100 is slated for release in Q3 2017.
With eight ports, twice that of the Cx4100,
the Cx8100 is designed to help further meet
the proliferation of 100Gbps and the NPM demands that come with its increased adoption. In fact, 100Gbps is currently the fastest growing segment of the switch market. According to research from IDC, sales in 100Gbps Ethernet
providers deploying Mitel phones with Edgewater Networks’ Intelligent Edges to deploy and turn-up our joint solutions quickly and seamlessly with reduced downtime,” said Al Hurren, VP of Research & Development at Mitel. “ e QuickConnect Interoperability Lab certi cation also provides our customers with optimized voice quality through central and proactive management of all endpoints.”
Mitel 6800 SIP Desk Phones are designed with built-in HD wideband audio, an enhanced speakerphone, and advanced audio processing. e phones produce crisper sound and clearer audio pickups, allowing all participants to
have informative and engaging conversations over IP networks. is highly-engineered audio quality is a perfect complement to the advanced capabilities of Intelligent Edges.
When combined with the advanced quality monitoring abilities of the Edgewater Networks Network Edge Orchestration Platform, the Mitel 6800 SIP Desk Phones produce superior audio performance unmarred by dropouts or jitter.
“ e certi cation process helps service providers and end users deploy the joint Edgewater Networks and Mitel solution with con dence ,” says Jennifer Kidd, VP of Business Development and head of the QuickConnect Interoperability Lab for Edgewater Networks. “ e QuickConnect Certi cation process ensures ongoing interoperability between Edgewater Networks Intelligent Edges and
the Mitel 6800 Series SIP Phones, and the QuickConnect Con guration Guide provides step-by-step instructions on how to con gure certi ed products to work seamlessly with the
Intelligent Edge.”
The Cx4100 leverages cPacket’s next-generation distributed monitoring architecture
8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center O erings to Midmarket and Enterprise Companies in North America
need to redesign the monitoring architecture, providing the broadest, most scalable, and secure NPM footprint available.
“cPacket is excited to announce the release
of our Cx4100, bringing 100Gbps monitoring capabilities to our cClear platform,” said Brendan O’Flaherty, CEO at cPacket Networks. “For the rst time, network engineers, architects, and administrators can leverage a centralized analytics and dashboard console to monitor their critical networks up to 100Gbps, while maintaining millisecond accuracy. We believe our Cx series is a game changer, and is the only solution capable of truly tackling the challenges of 100Gbps network performance monitoring.”
As the rst NPM solution to monitor the network at the wire, cPacket’s Cx4100 eliminates the risk of false positives or negatives, or of dropped packets — the primary issues plaguing legacy NPM systems, such as packet brokers and packet capture NICs. ese solutions simply move packets around, rather than provide analysis. Pure so ware solutions cannot meet
switches is expected to grow to $1.75 billion
in 2017, up from $747 million in 2016. Furthermore, Infonetics predicts that 100Gbps will account for approximately two thirds of
all bandwidth deployed in service provider networks by 2018. e Cx8100 will be available in Q32017.
“With the proliferation of 100Gbps comes increased challenges, particularly with the monitoring of enterprise and service provider networks,” said Jim Du y, Senior Analyst, 451 Research. “As 100Gbps networks see more mainstream adoption, many organizations are quickly nding that their legacy monitoring capabilities are obsolete. Solutions such as cPacket’s Cx series should help reduce risks such as false positives or negatives, or dropped packets, making the transition to 100Gbps easier.”
AVAILABILITY
e cPacket Cx4100 is available now. e Cx8100 will be available in Q3 2017. To learn more, please visit www.cpacket.com. n
New partnership enables prominent provider
of IT solutions and managed services to add 8×8 cloud-based uni ed communications, team collaboration and contact center solutions to portfolio
SAN JOSE, CA - 8×8, Inc. (NASDAQ:EGHT), the world’s rst Communications Cloud provider, and So choice, a leading North American provider of IT solutions and managed services, has announced a partnership to bring integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to midmarket and enterprise companies. With this announcement, So choice will now expand its cloud portfolio to sell 8×8’s industry-leading solutions and services in the United States and Canada.
“ e cloud is providing companies of all sizes with an immense opportunity to increase overall productivity and pro tability through improved business communication and collaboration,” said Eric Broekhof, Business Development Manager, Public Cloud at So choice. “We are pleased to provide our customers with access to one of the most established and reliable providers of cloud- based enterprise communications, contact center and collaboration solutions in the market. Working closely with 8×8 will enable our customers to unleash the potential of their people and business.”
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