Page 3 - AI CX White Paper by Mark Daley

and envisioned for the market, and it soon became reality as not all clouds are white and puffy. Like in real science and real business there are many types of clouds from the Private SaaS Cloud and to the Hybrid Public Cloud and the vision set for mind of the Cumulus, Cirrus, Stratus Clouds soon turned into violent Cumulonimbus Clouds. Then for some in business, the FOG they are in, is also a cloud. This paper is written to help you through the FOG and storms within the market for Artificial Intelligence for the Enterprise. Just as a point of reference, before the cloud, before hosting, Ma Bell had something called Centrix Services. Yes, back in the old days where you had only one place you could go to to get a telephone, they provided businesses with a variety of services through their ‘Central Office’ or ‘CO’ which would be the equivalent to a data center in the cloud today. Getting services out of Ma Bell for the Cloud could take months and be limited in the scope of what they could do. We’ve come a long way since then.
Make no mistake, Artificial Intelligence is a disruptive technology, and coming at us at speeds I’ve never seen before. It’s imperative for executives, business leaders, line of business managers to know this is happening, and understand the choices you make now will enable you to rise above and profit from it. Or be like the dinosaurs looking at the meteor in the sky saying, “Hey what is that? It’s getting closer.” You must get past the noise, the thunder of the storm, to get to what’s most beneficial to you and your organization with the least amount of risk. For some people using ChatGPT for the first time, well, it was like their first iPhone experience and then some.
Towards the end of this document, I will name some disruptors.
Let’s start with a few definitions I have created: CORE AI refers to companies and software that provide the technologies. Companies that have a full platform for Artificial Intelligence in all categories above and even beyond. And Point AI Solutions or software that is AI for a specific point somewhere in the Enterprise. i.e. Chatbot responses only without the use of providing an exact answer or true self service. It’s my objective that this paper will help you see the lay of the land in the Enterprise Software space and how to make safe productive AI-CX decisions.