Page 9 - AI CX White Paper by Mark Daley

Signavio continued....
The first step is about the data.
Your Enterprise Data. Where is it, where does it reside? Every heard the term, ‘Data Lake’? Another IT buzz word for your crossword puzzle. Have you typed into ChatGPT, how to deploy Artificial Intelligence for the Enterprise for dummies?
This past Christmas in 2022, I decided to give my adult children each a shadowbox of family artifacts that they could keep and then pass on. Both of my parents were part of the greatest generation, they survived through the depression and both served in WWII. My mother was a Lieutenant and Registered Nurse and served stateside and my father was Private then promoted to Corporal and served in North Africa and then Italy. Both were in the Army Air Corp as there was no US Airforce back then.
Using planes during a time of war, was fairly new. My father was a certified radio operator, but like others during that conflict, he did whatever he was told to do to support the effort. Aside from his radio responsibilities, he loaded planes with oxygen, ammunition, helped the mechanics fix the planes and worked with some of the sheet metal guys in patching up the planes upon their return. He told me he was surprised how planes could fly with all the holes in them. He was thankful to be on the ground. He didn’t like to talk about the war much, but I did manage to get a few pearls of wisdom out of him.
There was a story that came up later in my life that reminded me of the conversations with my father and yes, it has to do with data and what we can learn from history. It’s about the data...