Page 12 - AvayaExtra Q3 Fall 2014

4 Extra report on Avaya BUYER’S GUIDE
Extra Report on Avaya BUYER’S GUIDE 4

DevConnect Select Products Guide
Call Contact Center Solutions

Company Solution Name
Description Avaya Platform
Website
Alerting, Notiication and Security Solutions
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Contact center analytics
Avaya Call Management System
www.devconnectmarketplace.com/aceyus
Description Avaya Platform
www.devconnectmarketplace.com/amc-technology
Company
Solution name
Website
AMC Technology
Contact Canvas CRM Integration
Integrates real-time communications with business applications to enhance customer service Avaya Aura® Contact Center
Computer Instruments
eIVR IP Phone Pager
Group voice and text paging to Avaya 9600 IP Deskphones
Avaya IP Deskphone 96xx
www.devconnectmarketplace.com/computer-instruments
6
Software and improve agent productivity
ION Networks ION SA5
00-SAL Secure Access Link Appliance Plug
-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway Ava
ya Aura®
www.devconnectmarketplace.com/ion-networks
CCT Deutschland
prei
Contact Pro
Multimedia customer experience solution.
nstalled, delivering centralized IP connectivity and Avaya application alarming Ava
Avaya Interaction Center; Avaya Aura®
ya Aura® Contact Center
Call Center Elite Multichannel
www.devconnectmarketplace.com/cct-deutschland/ contactpro
Avaya Agile Communication EnvironmentM
www.devconnectmarketplace.com/computer- instruments
Computer Instruments
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications
Avaya IP Office
e-IVR
Avaya Communication Server 1000
Avaya IP Oice
Fonolo
In-Call Rescue
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back Avaya Aura®
www.devconnectmarketplace.com/fonolo/in-call-
in your call center.
rescue-icr
www.devconnectmarketplace.com/ini
Avaya Aura® Experience Portal; Avaya AItntternacdtiaventNoCrtohnwsesot,leInc. (INI)
Software load balancing delivers high availability for voice applications
INI Equilibrium
Website
Voice Portal
Description
Company
Solution name
Avaya Platform
Jacada Ltd.
Cofely Quentris (GDF Suez) Smile 3 C
Jacada Workspace Agent Desktop, Agent
onsole IP-b
Customer service solutions designed to provide an improved customer service experience by
ased, software-only attendant console which eliminates the need for a hardware-based Ava
Avaya one-X® Agent; Avaya Aura®
ya Aura® Contact Center
www.devconnectmarketplace.com/jacada
www.devconnectmarketplace.com/quentris-gdf-suez
Scripting, and Visual IVR
atte
streamlining agent interactions with a large number of systems
ndant console Ava
Experience Portal
ya Communication Server 1000
NMS Adaptive Limited
NMS Adaptive Contact Center Suite
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP Office
www.devconnectmarketplace.com/nms-adaptive
Cofely Quentris (GDF Suez)
Smile 2 Console
Screen based console with advanced call handling capabilities designed to provide a single window
Avaya Communication Server 1000
www.devconnectmarketplace.com/quentris-gdf-suez
contact centers
for all call information
Spectrum Corporation
Spectrum Unified Contact Center
Complementary reporting solutions such as data collectors, desktop displays and wallboards
Avaya Call Management System
www.devconnectmarketplace.com/spectrum-
Conveyant Systems, Inc Teledirec
tory PC-based Attendant Console Inte
oper
Reporting
grated, single point of access to the features and call processing functions needed for your Ava ators to meet these needs
ya Communication Server 1000
www.devconnectmarketplace.com/conveyant
corporation
Symmetrics
Symmetrics nVision Reporting and
Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System; Avaya
www.devconnectmarketplace.com/symmetrics
Komutel Inc.
Komutel SITM PC Attendant Console
Voice and data management from a single, user-friendly graphical user interface (GUI) that can Avaya Communication Server 1000
www.devconnectmarketplace.com/komutel
work over multiple platforms and sites
Analysis
Aura® Contact Center
Telstrat
TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
optimization using Avaya Speech Analytics
Business Communication Manager
Call Accounting
Collaboration Solutions
Description
Avaya Platform
Website
Company
Solution name
Web-based call accounting application, featuring a wide assortment of pre-formatted reports
DATEL Software Solutions,
Uniied Contact Center SWEET! -
Avaya IP Oice
www.devconnectmarketplace.com/
Company
Solution Name
Description
Avaya Platform
Website
LLC
Standard Edition (fka Call SWEET!)
pre-formatted reports datel-software-solutions-llc
p
Aura Alliance
FCS Computer Systems FCS Unic Aura Alliance Client for IBM® Notes®
orn Hos
Software plug-in for rich UC experience: telephony, presence, HD video conferencing & meta-
itality solutions that help to improve hotel productivity and eiciency Ava
Avaya Aura®
ya IP Oice
www.devconnectmarketplace.com/aura-alliance
www.devconnectmarketplace.com/fcs-computer-systems
Sdn Bhd
and IBM® Sametime®
search directory for IBM® Notes®,IBM® Sametime® clients
Communication Resources, ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
Avaya ACEM
www.devconnectmarketplace.com/cri
Resource Software Shadow CMS Enterprise, Revolution Web
Call accounting software and communications management solutions Avaya IP Oice www.devconnectmarketplace.com/
resource-software-international-ltd-rsi
Inc (CRI)
International Ltd. Call Accounting, & Shadow Real-Time Dashboard
Call History, call recording, and real-time reporting suite
Avaya IP Oice
Xima Software Xima Chronicall
www.devconnectmarketplace.com/xima-software
Development & Professional Services

Avaya Platform
Website
Company Solution Name
Description
Call Contact Center Solutions
Digital DataVoice
Company Solution
Digital DataVoice Professional Services
name Desc
Customer contact automation solutions, including IVR, voice recognition, CTI and multi-channel
ription Ava
Avaya Aura® Experience Portal
ya Platform
www.ddvc.com
Website
mobile integration.
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Contact center analytics
Avaya Call Management System
www.devconnectmarketplace.com/aceyus
Ember Services
Speech Analytics Services
Optimise your investment in speech analytics with a range of services to help you maximise Integryaoteusr rreatlu-trinme communications with business applications to enhance customer service and
Avaya Speech Analytics
https://www.devconnectmarketplace.com/ember- wwsewr v.diceevsconnectmarketplace.com/amc-technology
AMC Technology
Contact Canvas CRM Integration Software
Avaya Aura® Contact Center
impr ove agent productivity
FCS Computer Systems Sdn Bhd
Computer Instruments e-IVR
FCS Professional Services for HMS 400Ente
Comprehensive installation and training services on the Avaya HMS 400 product
rprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications Ava
Avaya HMS 400
ya IP Oice
www.devconnectmarketplace.com/fcs-computer- wwsyws.tdeemvsconnectmarketplace.com/computer-instruments
Monitoring and reporting on various real-time aspects of a contact center, from agent status and DATEL Software Solutions, Uniied Contact Center SWEET! - Avaya IP Oice
www.devconnectmarketplace.com/datel-software-solutions-llc
hunt group call activity to speed of answer and calls in queue
LLC
Business Edition - (fka Call SWEET! Live)

713-944-6200 • avayatr@specorp.com

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