Page 39 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE
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Avaya Phones (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
VXI Corporation
VEHS-A1 & V150 Wireless Unleash your potential with the VXi V150. Its 300 feet of wireless range frees you from your desk, so you Phones/Endpoints
Sales
sales@vxicorp.com
Headset
can get more done and never miss a call.
VXi Corporation
VXi BlueParrott®
Designed to deliver great sound in noisy environments, while helping you capitalize on the UC benefits Phones/Endpoints
Sales
sales@vxicorp.com
of Avaya one-X Communicator and one-X Agent with one-touch functionality and Bluetooth wireless
convenience. Also works with the Avaya 9670G IP Phone.
VXI Corporation
VXi OmniCord & UC ProSet Headsets
Available in 2 comfortable styles, the VXi UC ProSetM combines wideband audio with superior noise cancellation for clear conversations and increased productivity.
Phones/Endpoints
Sales
sales@vxicorp.com

VXi Corporation
VXi Passport®
The professional headset professionals depend on, the VXi Passport is designed to meet the demands of all-day CC&O use. Leading companies worldwide choose Passport for reliably clear, consistent Phones/Endpoints
Sales
sales@vxicorp.com
communications.
VXi Corporation
VXi TriaM
Designed for CC & Office users, the lightweight, stylish VXi Tria delivers crisp, natural audio quality and three Phones/Endpoints
Sales
sales@vxicorp.com
wearing styles (headband, earhook and neckband), so it’s the perfect fit for every user.

Avaya Services-Custom Apps
Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name

Accuvoice
System Integrator
Accuvoice, an Avaya partner and Woman-owned Business Enterprise (WBE) Self-service Voice Response provider, delivers on time/ budget, expertly managed, highly usable, great payback/ ROI, improved Services/Custom Applications
Maralee Pope
mpope@accuvoice.com
revenue/ cost Solutions to Customers.
Cross Professional Services (CPS) Provides consulting and implementation services across all Avaya Services/Custom Dena Balabas
dbalabas@crosstelecom.com
Arrow S3 (fka Cross System Integrator
platforms, including Avaya ACM, Contact Center, CMS, CCE, CTI, AES, SES, Proactive Contact, VP, IR, and MM. Applications
Professional Services)
and more.
CCT Deutschland GmbH
System Integrator
Offers Contact Center Consulting and System Integration Solutions Projects for large and medium Services/Custom Uwe Kreuter
contact@cct-solutions.com
enterprises. We are focused on Avaya Communication Manager, AES, CTI, Interaction Center, Voice Portal and Voice Recording.
Applications

Unrivaled Consulting, Professional Services, and System Integration for AES (OCS, Sametime), Avaya one-X applications, Meeting Exchange and CM, Sess Mgr/Syst Mgr, Avaya AuraMsg/Conf, SAL.
Services/Custom Applications
Paul Leatherman
paul.leatherman@crinj.com
Communication Resources, Inc.
System Integrator

Digital DataVoice,Corp.
System Integrator
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self and assisted-service solutions for contact centers on . IVR | CTI | Speech | Services/Custom Applications
Bill Blattman
bill.blattman@ddvc.com
Multichannel | Managed Services.
Optimise your investment in speech analytics with a range of services to help you maximise your return
Services/Custom David Naylor
david.naylor@emberservices.com
Ember Services
Speech Analytics Services
Applications
Empirix
Avaya Stress Testing Service Performance and load testing service considering the customer and agent experience. With an end-to-end Services/Custom Jason Humblias
jhumblias@empirix.com
(STS) - Advanced
view of the contact center, this proactive, customizable service for Avaya Aura® provides insight into how your contact center performs before going live.
Applications

Custom, end-to-end solution for Avaya Aura® that tests an entire contact center infrastructure at full call capacity for any size environment. This completely customizable solution delivers the highest quality testing Services/Custom Applications
Jason Humblias
jhumblias@empirix.com
Empirix
Empirix Testing as a Service
and measures the quality of experience between customers and agents.
Empirix
System Integrator
Consulting, professional services and system integration.
Services/Custom Jason Humblias
jhumblias@empirix.com
Applications
fiebig+team GmbH operates in the German and European market as a systems integrator and service Services/Custom Sven Weisheit
sven.weisheit@fiebig-team.de
Fiebig+Team GmbH
System Integrator
provider, delivering cutting-edge corporate communication solutions, for call- and contact centers, based on Applications
Avaya AIC, AES, ACM, IQ, AACC, ACC, OA, AACCM, CSCM / WFO.
GM Voices, Inc.
System Integrator
GM Voices provides professionally-recorded voice prompts for all Avaya applications including Voice Portal, Services/Custom Karen Ford
Karen@gmvoices.com
Dialog Designer and the Avaya Contact Center. Professional translations and high-quality prompts increase the effectiveness of your customers' Avaya applications in every language.
Applications

Gold Systems develops telephone-based self-service applications utilizing IVR, text-to-speech and speech recognition for enterprise clients. Applications like Password Reset, account status, and account payments Services/Custom Applications
Jeff Krevitt
marketing@goldsys.com
Gold Systems
System Integrator
save money while improving customer satisfaction.
InfinityCTI, Inc.
System Integrator
InfinityCTI is an application development/integration company, which works with Avaya, and its partners Services/Custom Frank Guthrie
fguthrie@infinitycti.com
providing application development/integration services for IVR (Conversant/AIR), CTI (Contact Center Express, Applications
AVCT, AES), PBX, and CMS technologies.
Interactive Northwest, Inc. (INI) delivers customer satisfaction in Avaya AuraExperience Portal self-service environments. Solutions include INI’s Project Life Cycle Process, addressing customer business needs by Services/Custom Applications
Debbie Kauffman
sales@interactivenw.com
Interactive Northwest, Inc. (INI)
System Integrator
focusing on service and measurable ROI.
Nuance
System Integrator
Nuance is certified in IC, CCE, CT, VP and IR, delivering customer interaction solutions. Through systems Services/Custom Steven Krawczyk
steven.krawczyk@nuance.com
integration expertise and caller experience understanding, we bring together the latest technologies for IVR, Applications
speech, CTI, call routing, and agent desktops.
System Integrator. Technology Outsource Partner. Custom Software Development. Flagship offer is Services/Custom Todd Lehmann
todd.lehmann@objecttel.com
ObjectTel
System Integrator
CLASSONE® Dispatch which provides state of the art dispatch solutions and radio/voice interoperability integrated with Avaya CM, MX and AES platforms.
Applications

Real Soft, Inc.
System Integrator
RSI supports Avaya secure IVR and Contact Center opportunities with pre-sales effort, custom application development, proof of concept, integration services, OAM&P tools, training and maintenance.
Services/Custom Applications
Guy Miller
guy.miller@realsoftinc.com

Sabio is an innovative contact centre services and solutions company wholly focused on maximising contact centre performance for its customers. Sabio offers business consulting, technology integration and Services/Custom Applications
Ali Scott
ascott@sabio.co.uk
Sabio Ltd
System Integrator
outsourced services.
Servion Global Solutions
System Integrator
Customer Interaction Management consulting/optimization services, professional services of self Services/Custom David Baker
david.baker@servion.com
service application development (using Dialog / Orchestration designer), Implementation, support and Applications
customizationservicesonAAEP,AIC,AACCproductsacrosschannels.
SOFTEL Communications offers full life-cycle comprehensive professional services in the Design, Development, Deployment, Integration, Maintenance, Support, Optimization and Security of Unified Services/Custom Applications
John Cognata
jcognata@softel.com
Softel Communications, Inc.
System Integrator
Communications, Voice Self-Service, and Multi-Platform Contact Center Solutions with a strong foundation of
Avaya expertise and resources across the Americas and EMEA.
Starfish Associates
Custom Solutions Vendor
Provides custom solutions for Avaya Aura Communications Manager.
Services/Custom Robert Hankin
info@starfishassociates.com
Applications
Creates an authoritative data store by synchronizing information from Telecom systems, Active Directory, Services/Custom Robert Hankin
rhankin@starfishassociates.com
Starfish Associates
Starfish Directory Solution
HR systems and more. Once synchronized, all databases reflect the same accurate information and can be exported to other applications.
Applications

Starfish Associates
Starfish Provisioning Solution
Enables auto-provisioning of phones, contact center agents, and voice mailboxes significantly reducing the administration burden.. Integrates with Active Directory, HR databases and Identity Management systems.
Services/Custom Applications
Robert Hankin
info@starfishassociates.com

Swampfox is the choice for Voice Portal or Call Center professional services. Having developed VP and one-X Speech, we have extensive experience in VoiceXML, CCXML, SIP and video.
Services/Custom Applications
Bob Cooper
bob.cooper@swampfoxinc.com
Swampfox Inc
System Integrator

Transcend United Technologies (formerly System Integrator
Relational Technology Solutions(RTS) provides custom IVR application development for Avaya Self Service products. RTS also provides application development and integration services for the Avaya ACM, CCE, AES, Services/Custom Applications
Stephen Rike
srike@rts.com
RTS)
and SES products. RTS is also an SAP-coded IS.
Unimax develops custom, multi-vendor telecom self service and automation software that integrates PBX, Services/Custom Todd Remely
TellMeMore@unimax.com
Unimax
Custom Solutions Vendor
voicemail, enterprise directories, and databases. Examples include self-service password reset, automated Applications
on/off-boarding, and others.

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